My Deezer account is being used by someone else

Same problem, deezer family. Someone connects, usually with an android device. I disconnect this device and it reconnects under another devicename.I’ve changed the password, but he keeps reconnecting, seems to be someone from Israël looking at what he/she plays.

Hello @Vakuchie, 

Please contact our Costumer Care team and they will help you secure your account: https://support.deezer.com/hc/en-gb/requests/new

This is now happening to me! I've already changed my password but it's still happening! There's only mine and my partners phones connected and our google home (but there's no one home and it's still happening!) I've checked devices and no other device but my own has been active...

Are you and your partner listening at the same time? Do you have a Family account? 

Do you receive an error message? 

Me and my partner are not listening at the same time, I have a premium subscription. He was asleep when I was trying to listen and hadn't been active since 6pm.

none of the other devices I have connected was listening at the same time as me. I've also had all my 1500 favourited/downloaded songs disappear today. 

Hi @Jen94, sorry to hear that you are having this kind of experience. 

Checking your account, I notice that you have a Premium account and two devices ( iPhone and Google Pixel), Just for your information if you and your husband use the same account, one of you will keep receiving this alert message.

Anyway to prevent any further issue in case you have separate Deezer accounts, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.

In order to enhance security on your Deezer account I suggest that you update your mailbox password.

Once it's done, please reset your Deezer account password here
Choose a password with at least 12 characters including a capital letter, a number and a special character.
Always use your email and password to access our app, avoiding linking your account to Facebook or Google.

To secure all your online accounts, I advise you to regularly scan your systems for malicious software (fishing!);
Avoid using the same email and password combination for all online services; 
Use your email address and password as login in the app; Scan your device for possible virus and avoid using your Deezer on the devices or PCs of friends and family, they may contain viruses and have access to your data.

Thank you, I have changed my email and my Deezer password. Me and my partner do share the one account however he was sleeping at the time I was trying to listen so it definitely wasn't him, which is why I was confused and frustrated 

I'm having the same problem. I'm using Google sign in account and Mercado Libre offer. The music keeps pausing by itself and sometimes a message pops up saying that Deezer is being used somewhere else (I haven't given my credentials to anybody). And there's music in my history that I can't recognize (many russian pop music songs)

Hello @Pablo Sepúlveda Guerrero I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help with your request.
Thanks

I know this is an old thread, but I thought Id share my issue.

Like others I kept on seeing random devices connecting and some very odd music being played. My top April and May playlists contained artists Id never heard of.

I logged out all devices, changed my password but a couple of days later same devices reconnected.

I got my data download from Deezer (be specific and ask for IP log in address - Deezer wouldn’t admit they had it last year when I first tried, but it now appears on latest data download)

On the tracks played there is an IP address - use an open source whoisip type site - consistently the unauthorised access to my account is from an IP based in Paris, France, location however is not Deezer HQ.

Ps - Ive never been to Paris and yes I do know about VPNs

Note about the artists being played - they are AI generated fake artists but revenue is generated by every play, so its possible someone is making money and using  deezer accounts to faciliatate. The fact that password changes didn’t stop it could suggest a security issue for either myself or perhaps, its for Deezer.

An example:

My download data

IP resolution of 88.185.213.160

I can share multiple other examples of this both before and after account password changes.

If you have the same issues, Id suggest getting your data download and just see any similar themes!