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One Hit Wonder
Nov 26, 2019 2:47 PM UTC

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    Roadie
    Jun 12, 2021 2:20 PM UTC

    I’ve been using Deezer for years with very little problems, today I’ve had a reoccuring notification pop up “Your Deezer account is currently being used on another device or page”

    My account is only linked to my PC and phone.

    I’ve changed my password but it’s still happening.

     

    Is there a way I can track or check which device / or IP address is using my account?

    Jaime.Deezer
    Community Manager
    Community Manager
    Jun 13, 2021 9:43 AM UTC

    Hi @Andrew Westoll I am sorry to hear that.
    I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again.
    Let me know if that works.
    Thanks :nerd:

     

    Roadie
    Jun 15, 2021 9:26 PM UTC

    Hi @Andrew Westoll I am sorry to hear that.
    I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again.
    Let me know if that works.
    Thanks :nerd:

     

    Instead of resetting sessions for all users, all over the internet… deliver our best wishes to your Dev team… and rush them to create 2FA that was requested over 2 years ago…

    This what you do today… is just a waste of everyone’ time.
    Fix the god damn problem!

    Roadie
    Jun 21, 2021 9:03 PM UTC

    I can’t play my music , 

    The app is stop working frequently and cannot be used.
    A message indicate that there is another app in use with the same credentials.

     

    Jaime.Deezer
    Community Manager
    Community Manager
    Jun 23, 2021 3:48 PM UTC

    Hey @Aysha Ali I am sorry about that.
    I have closed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again.

    If the problem persists, do not hesitate to contact me again. :nerd:

    Roadie
    Jun 24, 2021 5:26 PM UTC

    I’ve been noticing lots of new music appearing in my favourites which I’ve never heard of and that I didn’t put there. My music has also stopped when I’ve been playing it as it said that someone else is listening.

     

    I know that I can change my password but how can I sign out from all devices before doing so?

     

    Thanks in advance!

    Roadie
    Jun 25, 2021 2:24 AM UTC

    I’ve been noticing lots of new music appearing in my favourites which I’ve never heard of and that I didn’t put there. My music has also stopped when I’ve been playing it as it said that someone else is listening.

     

    I know that I can change my password but how can I sign out from all devices before doing so?

     

    Thanks in advance!

    I have the same problem

    Roadie
    Jun 25, 2021 3:13 PM UTC

    I have seen that there is a way to fix this, unlink your Google account and restart your password but this fix didn't work for me every few seconds I get this notification and the app is basically unusable 

    Jaime.Deezer
    Community Manager
    Community Manager
    Jun 25, 2021 4:04 PM UTC

    Hi @Elliott Venis @lightning @Villector I am sorry to hear that.
    I have closed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password.

    If the problem persists, do not hesitate to contact me again. :nerd:

    Roadie
    Jul 2, 2021 12:34 PM UTC

    Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    Mine too... Its super annoying, and time consuming having to try delete all these extra tracks