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One Hit Wonder
Nov 26, 2019 2:47 PM UTC

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    Jaime.Deezer
    Community Manager
    Community Manager
    Apr 16, 2021 1:35 PM UTC

    Hey @Junglebeats @swiftneo I have closed session in alldevices where your account could be openes. I also sent you a password reset link via email. Although you’ve done this already, I would appreciate if you can click on the link and reset your password one more time. Then login again.
    That should fix the problem :nerd:

     

    Roadie
    Apr 16, 2021 5:16 PM UTC

    My account has beenn hacked. I chaned pass but what else can I do? How this happend?

     

    Thanks

    Jaime.Deezer
    Community Manager
    Community Manager
    Apr 18, 2021 12:42 PM UTC

    Hi @ivona2509 I am sorry to hear that.
    I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

    If the problem persists, do not hesitate to contact me again.:nerd:

    Roadie
    Apr 28, 2021 6:15 PM UTC

    It happened while I was using the web version. My phone was charging at the moment and there is no other device connected with my account. It happened a few times.

    Jaime.Deezer
    Community Manager
    Community Manager
    Apr 29, 2021 12:45 PM UTC

    Hi @felipe.wgn I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
    That should fix the problem.
    Apologies for the inconvenience.

    Hitmaker
    May 4, 2021 10:53 AM UTC

    I think this process can be automated by setting up a subdomain on deezer for those who think their accounts have been compromised, and a survey on why they think it happened, what device they are using, etc. It would be a lot easier to manage that page than constantly writing back to everybody who has a problem with hacked account. 

    Roadie
    May 4, 2021 4:15 PM UTC

    i chcecked all the logged in devices, there was only one. i unlinked it. then i reset the password bud the message comes back again:

     

    Jaime.Deezer
    Community Manager
    Community Manager
    May 5, 2021 3:30 PM UTC

    Hi @martin.fejfar.73 I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
    That should fix the problem :)

    Roadie
    May 5, 2021 4:33 PM UTC

    Thanks, hope this helps

    Roadie
    May 11, 2021 12:15 AM UTC

    Completly random albums that I don't listen to started appearing on recently listened and are being added to my favourites. They are from unknown artists and bands. And they completly overshadow the albums I do listen to. Sometimes I open the app and a music from one of those albums is sitting there like I was listening to it before. No one uses this account besides me. Whats is going on here?