My Deezer account is being used by someone else

Thanks.  Looks like you’ve fixed the problem! :-)

Hi,

since weeks ago I receive the message that someone else must be listening… and I don’t have any other device logged to this account . I don’t share my account neither. I would appreciate some support because I’m not able tonloseren more than 5 songs and this message pop up. It is really annoying.

thanks for your support

Diego

Hi,

I got multiple device warning. After that I changed password. And I checked list of devices, there are only my old phone and new one, old phone is not in use anymore so I deleted it. I also detached account from Google. But I saw there are a lot of unknown numerous to me in playlist recently listened. How is this possible? If someone else is using my account I should see new device if I'm right.

Regards,

Nikola

For the past 5 days I have received a msg saying that the app is being used on a different device which is not. It is quite annoying as I can not listen to one whole music without being interrupted by this msg. Please help!

I've noticed that I'm getting some weird music in my flow and recently played lists. All the artist and album names look made up, and it's all just instrumental music of various genres that I'm certain I've never listened to (nor would I want to). Is there some way to reset my account so I can get rid of this?

@Jaime. 

I’ve also reset my password and checked the connected device; however, I still have songs I haven’t heard in my recently played list. Please kill the session of my account too. 

Thank you so much. 

Hello @Rudy

I am having the same kind of issue since few days

My account stops every 5mn, informing me that I can't use the same Deezer account on 2 devices at same time... Which of course is not the case.

Please advise 

Hola @NACHN @Ana Buriche @Isagelib @Ludmilla Salles I am sorry to hear about your problem.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.

hi, I have changed my password too many times to count, and my music is still being interrupted with this message:

 Your Deezer account is currently in listening
 mode on another device.
 Your Deezer account is strictly personal and
 may not be used to play music on another
 device at the same time.

please help!

thanks

some smart alek is adding albums and songs to my library despite having changed my password. please help immediately!