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One Hit Wonder
November 26, 2019

My Deezer account is being used by someone else

  • November 26, 2019
  • 341 replies
  • 4165 views

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    Jaime.Deezer
    Community Manager
    Community Manager
    April 6, 2021

    Hi @BlkNova @wysbcc @alexe31 @Vijay Patel @Tom.MP I am really sorry to hear about this problem.
    I have killed session in all devices where the account could be opened and I sent you a password request link to your email. In order for this to work please click on the link and enter a new password. After that login again with your new password.
    Apologies for the inconvenience.

    Roadie
    April 6, 2021

    Hi @Pierre.Poirier I have killed session in all devices where the account could be open and I sent you a password request link to your email. I know you already reset tour password. However, in order for this to help please click on the link and enter a new password one more time.
    That should fix the problem :relaxed:

    Hi Jaime,

    I’m having the same issue. Could you help me as well??

    Roadie
    April 7, 2021

    Hello. I'm having the same issue. I just reset my password and nothing happens…..

    Can you help me too??

     

    Guitar Hero
    April 8, 2021

    Hi. I think I've been hacked. I had 6 followers which I've now blocked. Changed my password but I'm still getting the message below. Hope you can help! Cheers

     

    Jaime.Deezer
    Community Manager
    Community Manager
    April 8, 2021

    @izzi I’ve done the same maintenance in your account than previous users. I also sent you a password recovery link via email. Please click on that link, reset your password and login again to your account.
    That should fix the problem.
    Thanks :)

    Jaime.Deezer
    Community Manager
    Community Manager
    April 8, 2021

    Hi @Brettandtracy I am sorry about that.
    I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
    That should fix the problem.
    Apologies for the inconvenience.

    Jaime.Deezer
    Community Manager
    Community Manager
    April 8, 2021

    Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
    Thanks :)

    Roadie
    April 8, 2021

    Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
    Thanks :)

    Thank you! Will do.

    Roadie
    April 8, 2021

    Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
    Thanks :)

    Thanks, Jaime. If the problem persists, I’ll inform you here!

    Guitar Hero
    April 9, 2021

    Hi @Brettandtracy I am sorry about that.
    I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
    That should fix the problem.
    Apologies for the inconvenience.

    Thanks!  Looks like you’ve fixed the problem.