My Deezer account is being used by someone else

Hi @i_Helen_i I have done the same maintenance in your account I did with other users with the same issue. Please check your email and click on the password reset link I sent you. Create a new password for your account and login again. 
That should help.
Thanks :)

Mine keeps telling me another account is using it and only one at a time can but then I check devices and it’s only one linked. 

I’ve started getting the “hmm...someone else must be listening” error today.  Is there really someone else listening as I only see one device linked to the account and don’t play off of anything other than my iPad.  

1. How do I find out if someone has really hacked into my account?
2. if not, then what’s causing this and what is the fix?

Hello ,

Good Day,  i would like to know if this suddenly pausing in my account while im playing is a bug or there is actually using my account. i try to check if there is something like all history of my browser and phone logins. Is using VPN can also cause issues or my account was compromised?

I also change my password recently and try to fix the issue but its still there.

Can you help please,

Thanks,

Hi!

Same problem for me!

And I see some tracks that I never listened in my history… I changed my password and updated the apps on my phone, but still the same! That’s make me crazy!

Same issue for me.  Is there any way to contact support?  I updated my password on Deezer and the associated email account.  So far the issue isn’t back yet.  Cautiously optimistic.

Same here ,

i also got the same issue , and Songs in my Playlist I have Never heard 

I also changed password to a strong provided by iOS and still somebody seems to use my account

i now also changed email. But this is ridiculous!!

seems Deezer has a big security issue

ill better switch wo Apple Music or Spotify 

I also am wondering how to get support from deezer

I got exactly the same problem. It’s clearly impossible to listen some music as it stops every minute …

i try to do what you said: 

• check my devices and I have only my phone connected 
• and chose a new password.

the problem is still here …. 

can you help me fix that one ? 
many thanks 

Hi @Rcoburn I am sorry to hear that you are experiencing problems with your account.
I have closed session in all devices where the app could have been opened and also sent you a password reset link via email. Please click on that link, reset your password and login again.
That should work.
Apologies for the inconvenience