My Deezer account is being used by someone else

The music stop and a someone else listen message popping up. I changed my password and there is only my phone assigned to Deezer. The error still appears even though nobody else has access. I can not listen music more than 3 seconds. 

Hi @Jaime., I have been a Deezer customer since 2012. In the last couple of days, I discovered that someone else (that I clearly don't know who) is using my account. I have already changed my password, and just to feel safer, even my email. There aren’t any other linked devices, but nothing changed: Someone else is still using my account. I can see it from the recent played songs and even on Last.FM, which is linked to my Deezer account. I’m really disappointed: We trust you and we are happy to pay you even to keep our data safe (and the fact that this could happen even to other tech-companies doesn’t justify it). Also, my “flow” that I have built in 9 years is completely destroyed. Now, it makes me listen to only songs that I don’t like. I ask you if is possibile to kill all the other sessions and make sure that no one else is using my account. Thank you.

@antonio marquez bordas I did some maintenance in your account and sent you an email with a link. Please click on that link, reset your password and login again with the new password. 
That should fix the problem.
Thanks :)

Hi @Antonello Parzanese I am really sorry about this. Even if you changed email and password previously if there is another person who accessed your account and left that session opened it will still have access.
That’s why I have closed all session where your account could have been opened. And now if you proceed to reset your password again with the link I sent you via email and login again the problem should be fixed.
Thanks for being a valued user of Deezer and apologies again for all the inconvenience.

I found that I needed to download the latest version from the APP. store. Once I done that all was fine. It was just dumb luck that I came across this idea. So my problem is solved.

@Jaime. I have just done it. Thank you.

I don’t have this problem, but it’s making me reconsider signing up for Deezer as it may be only a matter of time before it happens to me. Since this has been going on for quite a while now, you must have some idea why. Care to share your findings with the community?

Hello. I have the same trouble. Can you help me?

Same problem here : No other devices appears connected and still someone is keeping listening to music and adding it to my favorite !
I have already changed my password for deezer and my email account used to connect. Don’t know what to do anymore.

This has been more than 2 years of people complaining about no feature to disconnect all devices from the account… maybe might be time to start thinking of it, don’t you think ?

I am really starting to think of deleting my account.

As someone already said:

“Hi, I have the same problem of with someone else listening on my personal account. I already have changed my password and disconnected all devices linked. Can you help me? Thanks.”

Deleted all connected devices, changed password, unlinked fb account and linked google, nothing helped. Thanks.