My Deezer account is being used by someone else

Hello

Changed password + email adress and removed all connected devices but i still can’t use my account.

It seems i can’t do anything about someone else using my account. Is there a way to stop that as soon as possible ? I saw this isn’t something new with Deezer but for some reason it keeps happening.

I hope this issue will be solved fast. I don’t intend to pay a subscription for someone else.

Ps : who should i contact for help ? Is this forum the right place or there is a special support email adress or something ?

Hi @Pierre.Poirier welcome! I'm sorry you're facing troubles with your account right now. Unfortunately you're not the only one having this problem. 

Copied from a fellow community Legend: Moderator @jaime  was able to resolve this issue for another user earlier today, and send out a password change link. If the issue persists, it should be fixable centrally.

Hopefully you're helped soon! 

Same thing happened to me and my account only allows one device to be connected, which is my own phone. I don’t understand how this is happening. Just changed the password, but it makes no difference, since the other person is already logged in.

Twice now, since after I reset the password.

Hi @Pierre.Poirier I have killed session in all devices where the account could be open and I sent you a password request link to your email. I know you already reset tour password. However, in order for this to help please click on the link and enter a new password one more time.
That should fix the problem 

I cannot play a song for more than a few seconds before getting a message that someone else is listening. I have only a single device listed on my authorised list and I have also changed my password, yet it is still happening. Really frustrating!! Judging by the other comments this not a one off either.

Hi @Alexandre Soares I have closed session in all devices where the account could be open and also sent you a password request link to your email. Please click on the link and enter a new password one more time. Then login again.
That should work 
Thanks!

@rossandrewedwards I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password one mor time and that should be enough.

If the problem persists, do not hesitate to contact me again.

Hi @Amazinglycrazie I have made some maintenance in your account and sent you an email. Please click on the link on that email and proceed to reset your password . After that login again to your account.
That should work