My Deezer account is being used by someone else

I’m going through the same problem. I’m listen to a certain song then it changes like someone is using my app. This is getting me really annoyed. I need help! Now I’m listening to Apple Music just to not go through this annoying thing of having the song I’m listening to changed all the time.

Hey @serena ryan @wbrfilho apologies for the inconvenience.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

Hi Jaime, I’ve had strange activity on my account recently with songs coming up on my recent play which I don’t (or ever would!) listen to….I suspect my account has been hacked or something so I’ve reset my password. Is there any way of finding out where the account was used? I have no unknown devices appear on my account…...

Hi @MarcusPull I have updated your account and sent you a link via email. Please click on that link and proceed to reset your password. After that login again and let me know if that works.
Thanks :)

Hi Jaime, I already reset my password just before you had a chance to reply….I assume anyone who had access without my consent will now have to try to log in again? How do I find out who or where the account was accessed?

I went to my just heard playlist and found a bunch of songs I’ve never listened to. Is it possible someone hacked into my deezer account? I found a phone I haven’t used in my linked devices and unlinked it and changed the password..but why wasn’t I notified if someone tried to log in from an unknown device and how can I even know if this happens again?

Hi @nym23 I have made some adjustments in your account and also sent you a password reset link via email. Please click on that link, reset your password and login again
That should fix the problem.
Thanks!

I have reset my password, unlinked my Google account, unlinked all devices, but when I log back in on the app on my mobile phone and try and listen to music I get the ‘The Deezer account is currently is listening mode on another device’ message (even if it can’t be, because no other device is linked?). Perhaps this is a software bug? Although I have got loads of random stuff in my Recently Played list, so suspect it’s been hacked. Has Deezer had a data breach? There seems to be a of lot of people this has happened to.

Hey @MarthaMatthews I am sorry to hear that.
I just did something extra which is to close session in any device where your account could be open. I also sent you and email with a password reset link. And in order to fix the problem I need you to click on that link, reset your password again and login to the account after that.
Thanks 

Someone else is using my deezer and I don’t know how to fix it but my music keeps stopping 

and they’re adding favorite tracks