My Deezer account is being used by someone else

Hello,

I have the same issue too.

Remove the other linked devices that i had no idea who they were, and reset my password.

Still getting someone lese is using my account on listen mode……

can you help pelase

thanks 

Good day  @Jaime. 

I have the same problem too.

i have noticed there is some music I’ve never listen before shown in my Recently played list.

I guess someone else stoled my account and is using it to listen this kind of music,

I’ve resetted my password today, 

I have two devices connected

please your help

@0sophie0 @james.bell01  Could you please check your accounts email address (the address that was Deezer created with) or the one that you logged in via Facebook, Apple or Google?

Go to this website and type in your email address https://haveibeenpwned.com ? It's a great website, which gathers data from data breach sources.

​If your address is in some database it will show you "Oh no — pwned!". If that's the case you should immediately change not just your Deezer accounts password, which @Jaime already did, but your email passwords too. You are in serious trouble, because hackers now have access to your email and accounts.

I hope that's not the case, but if is, then i'm sure i can help you figure out something.

Hi @César Cuchillas I have made adjustments in your account and also sent you a link via email. Please click on that link, reset your password and login again.
That should help :)

Hi @james.bell01 I have updated your account in the system, please let me know if the problem persists.
Apologies for the inconvenience :)

Hi Jaime 

I changed my password, deleted all linked devices, re added my device and changed my password again and it seemed to work

i also added 2 factor authentication to my email address.

I checked everything and my previous Deezer password was unique to Deezer so not sure how my password was compromised. Are you going to implement 2 factor authentication for added security?

 Thanks 

james

@james.bell01 this is something that it is in our backlog at the moment and might take time to be implemented. Meanwhile you can vote for idea in the following link so our developers can know that more users request this everyday: 

I keep getting a notice that someone else is using my account. I’ve reset my password and I only have one device connected. 

Hey @Adam Wright I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Let me know if that works :)

Hi jaime, I too have the same problem. I have changed both email address and password but I'm still having the same problem.  So frustrating. Please help!