My Deezer account is being used by someone else

I am experiencing an issue with someone else listening on my personal account. I have changed my password and disconnected all devices from my account. Even after doing this my account is still being used by someone who is not me. Is there anything you can do about it? I do not want to have to delete my account.

Hi @Tomas Bochkar I am sorry to hear that. I have made some adjustments in your account and also sent you a password reset link to your email. Please click on that link, reset your password and login again.
That should help 

Hi @emmagrace I have done some maintenance in your account and also sent you and email with a password request link. I know you did this already, but can you please click on the link, proceed to change your password and then login again.
That should help.
Thanks :)

Hi, every time I try to use my Deezer I receive a message saying someone else is using it, which is strange in my account settings it shows only my phone link to my Deezer, I changed my password and my email and still it remains the same. Also my playlist has been tampered with, I need a solution ASAP. Thank you

Hi @Mutie I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
Let me know if that works :)

Hi, I have the same problem of with someone else listening on my personal account. I already have changed my password and disconnected all devices linked. Can you help me? Thanks.

I am experiencing the same problem. I have only one device logged in (the usual one) and have reinstalled the Deezer app and changed my password twice. This is extremely annoying!!

Hello!

I have the same issue on a regular basis : after a few minutes, the error message pops up “someone must be listening on another device”.I’ve checked I am the only one listening.

also music/artists that I never listen to are constantly popping in my “favorite tracks” playlist.

in February I received an email with my top songs of the month : it was all wrong, I hadn’t been listening to these songs at all!

i don’t understand what I’m supposed to do to resolve this issue.

thank you!

Hey @Danilerah I have made adjustments in your account to avoid this happening again. I also sent you an email with a password reset link. Please click on that link and proceed to reset your password one more time and login again to your account.
That should work.
Thanks :)

HI @beukeskobi @0sophie0 I have made adjustments in your account and sent you and email with a link. Please click on that link, reset your password and login again.
If the problem persists let me know.
Thanks :)