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One Hit Wonder
November 26, 2019

My Deezer account is being used by someone else

  • November 26, 2019
  • 341 replies
  • 4165 views

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    Jaime.Deezer
    Community Manager
    Community Manager
    February 28, 2021

    Hi @zach_funk13 @Kayleighstroud I am sorry to hear that. I’ve made some adjustments in your account and also sent you a password reset link via email. Please click on that link and proceed to reset your password and login again with the new password.
    That should help to fix the problem.
    Thanks :)

    Roadie
    February 28, 2021

    Thank you, I have already been in contact with some one via Facebook and already changed my password

    Jaime.Deezer
    Community Manager
    Community Manager
    February 28, 2021

    Hey @AkkermanRJ I’ve done some maintenance in your account and also sent you a password reset link via email. Please click on that link, proceed to change your password and then login again to your account.
    That should help to fix the problem :)

    Roadie
    March 1, 2021

    Im also having the same issue, my music keeps stopping because of someone else. Can all the devices get unlinked from my account? And change my password?

     

    Roadie
    March 1, 2021

     

    Roadie
    March 2, 2021

    I’ve started seeing a lot of music on my recently played that I haven’t actually played let alone heard of anyone else had this problem?

    Hitmaker
    March 2, 2021

    Hi to everyone having problems with hacked accounts!
    Please check if your email was compromised by going to this site: https://haveibeenpwned.com
    It's a great way to see if your email is in some database that was breached. This site only stores email and passwords, they don't want to hack your email, but only to provide information.
    If you are not sure that your password is good enough, then go to the passwords section and type a password to see if it was breached or not.
    As for the accounts that are having problems despite changing the passwords, there is a hack i think with an ARL token, but i'm sure, that the devs know about this vulnerability. :)

    Roadie
    March 2, 2021

    Hi! I have same issue today every 1-2 minutes. impossible to listen to music
    I have changed the password via web browser. Shouldn’t all my other devices (iphone and ipad) be logged out when password changed? Because they were still logged in...

     

    Noam Asulin
    Superuser
    Bezi since 2017
    March 3, 2021

    As a first step I suggest you will change your password by using the link below :

    https://www.deezer.com/password/reset

    Also follow the instructions below to check if any other old devices are registered with your account and remove them :

    1. Navigate to www.deezer.com
    2. Find your profile image in the upper right corner and click on it
    3. Choose "Account settings"
    4. Choose "My connected devices"
    5. Check if you have any old devices there . If you do , choose "Unpair"
    6. Try log in to your account in the relevant device again
    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    Jaime.Deezer
    Community Manager
    Community Manager
    March 3, 2021

    Hey @Harry Weaver I am sorry to hear about that. I have done some adjustments in your account and also sent you a password reset link to your email. Please click on the link, reset your password and login again.
    That should help :relaxed: