My Deezer account is being used by someone else

Hi @drp1112 I completely understand your frustration and I will pass your feedback to our developers.
What I can do from here which will help is to close session in any device where your account is opened. For that to work, and as painful as it sounds, I also need you to reset your password one more time clicking on the link I just sent to your email.
You should not have problems after that.
Regarding the linked devices, I have unlinked all devices from the account for a fresh start… Keep in mind that only mobiles devices will count as connected devices.
Thanks :)
 

Hi @Nikola Rajovic apologies for that. I have done the same maintenance than other users. I sent you a password reset link via email. Please click on that link, proceed to change your password and login again with the new password.
Let me know if that helps 

Hello!

Today I run into the “Why has the music stopped?” pop-up every 1-3 minutes, saying that my account is being used on another device.

I shut off my laptop and my phone (only devices with deezer connected), unlinked my phone from the authorized devices in the settings, changed password, unlinked google login, and changed the password again.

Additionally, I cleared both the Cache and the cookies on the browser (opera). The pop-up was still pop-upping, so I disconnected deezer from the browser and downloaded the desktop app.

This problem is still unsolved.

How shall I proceed?

Thanks!

Apparently everything is working fine now. Must have been a temporary glitch.

hi @tianaiguana apologies for the delay.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.

Hi @Frato I am glad to hear that. Please let me know if this happens again 

Im having the same problem keeps saying  my account is in listening mode because its being used on another device even though thats not possible

Hi @scott5507 I have done some maintenance in your account and also sent you a password reset link via email. Please click on the link, proceed to change your password and login again.
That should fix the problem :)

Hi I seem to be having this same problem! Can you help me as well?

My account has also been hacked it says its being used on another device and keeps kicking me out! I had load of music saved that was not mine so I removed it all!... 

I have changed my password but that has not helped! 

Please help me