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One Hit Wonder
November 26, 2019

My Deezer account is being used by someone else

  • November 26, 2019
  • 341 replies
  • 4165 views

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    Guitar Hero
    February 14, 2021

    Thank you for your reply, I do change my password yesterday and unlinked my google account, do I need to reset my password again? 

    Thanks again 

    Ultimate Superstar
    February 14, 2021

    Thank you for your reply, I do change my password yesterday and unlinked my google account, do I need to reset my password again? 

    Thanks again 

    Yes please do that. Never use same password anywhere else.

    Do not use similar passwords you use or used.

    Roadie
    February 17, 2021

    Hey I’m having the same problem, noticed random songs saved in my favourites that def wasn’t me. Changed password and nothing still happens ??

    Jaime.Deezer
    Community Manager
    Community Manager
    February 17, 2021

    Hi @J_hutch I did some maintenance in your account, closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
    Login again (remove those random songs)and let me know if that helps.
    Thanks

     

    Roadie
    February 17, 2021

    Hi. Like others on this thread I find that my listening is interrupted by what appears to be another user on my account. I’ve checked users on my account and connected devices but can’t see the source of the problem there. I have tried to change both my password and email but the code never reaches my email.

    Jaime.Deezer
    Community Manager
    Community Manager
    February 18, 2021

    Hey @Holden I am sorry to hear that. In this case I would recommend to contact our Deezer support team and one of our agents will be able to help you to close session in any device where the account might be opened and also make sure that you receive the link to reset your password.
    Thanks and apologies for the inconvenience 

    AkkermanRJ
    Roadie
    Roadie
    February 19, 2021

    All the time someone adds stuff to my favorite playlist or artist

    🤔
    Roadie
    February 21, 2021

    Hello Deezer Community. I have an issue. I checked my listening history and there are songs that i never even have heard off. Also my listening history is kinda wiped? It only shows 40 songs i have listened to.

    Could you please logoff everywhere so i can assure those people don’t have access to my account anymore? Btw i changed my password a few minutes ago.

    It would be nice if you could look into that problem.

    Best Regards

    Frapskillar

    Roadie
    February 21, 2021

    Someone is using my account I have reset my password and unlinked my partners account but someone is still using it

    Jaime.Deezer
    Community Manager
    Community Manager
    February 21, 2021

    Hi @Frapskillar as requested, I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password.
    If the problem persists do not hesitate to contact me again.
    Thanks :)