My account appears to be free even though I paid

We're currently facing a technical issue where some premium subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved.

I am guessing with everyone seemingly being down that's me guessing there an issue with deezer or they decided to cut everyone off for a laugh 😆😂

Thank you for the swift information :-) good luck in fixing the issue!

Bonjour,

je n’ai plus acces a mon abonnement premium alors que c’est payé.

pouvez vous dire ce qu’il en est ?

merci

Having a problem with my Deezer premium account. It is saying im on Deezer free even though i paid on the 5/5/2024

Hiya, we have a family plan and have been charged, payment has gone through today. However all account have been switched to the free version and we are unable to access our playlists without subscribing to the premium even though the payment has gone through? 

Pareil pour moi. Ce matin mes enfants me signalent que leur sous-comptes Family ne fonctionnent plus. Et pourtant Deezer vient de débiter ma carte de crédit de l’abonnement mensuel “Family”.

Que ce passe-t-il?

Peut-être le moment de passer à Spotify...

Is someone from deezer going to pick this up because I bet if we were to stop paying they would be all over it .🤨

Deezer has just stopped working.  I've subscribed for years, suddenly no access.  All payments seem up to date and I've not had any email alerts that there is a problem.  Please advise as the link to the support team does not allow me access.

As of today my Deezer account is telling me I'm using the free subscription when I have actually been paying family subscription for years and my £19.99 payments are up to date.I have tried uninstalling/reinstalling etc but to no avail.Any advice please on what the issue could be.