My account appears to be free even though I paid

Bonjour,

Nous n'avons plus, les membres de ma famille et moi-même (administrateur) accès à Deezer family on nous propose de nous réabonner alors qu'il y a eu un prélèvement le mois dernier. Nous avons essayé de nous déconnecter et reconnecter mais sans résultat. Nous avons accès qu'à Deezer gratuit avec les pubs! 

Hello, deezer family, subscription's till sept 2024. The app kicked us out and insists on the new subscription and payment. What's going on???

I have this same issue and had posted on the subreddit r/Deezer and there is about 10 people also experiencing this issue as well (I don’t know if they all are on the Family subscription so it could be across the board). I ended up resubbing without really thinking about it first so now I just have to hope I don’t get charged twice.

Bonjour, je possède Deezer prenium familial depuis un bon moment maintenant. Sauf que depuis ce matin il est impossible pour moi et le reste de ma famille d’utiliser Deezer comme des membre prenium. La transaction a bien été effectué et même si je demande à reprendre un abonnement, il est inscrit que j’en possède déjà un. 
‘Merci d’avance pour votre aide 

Cordialement 

Mme Abrous 

Hi.

A message has been posted by Deezer saying that they are having  technical issues with premium and family subscribers being shown as free subscribers and that they are dealing with the issue.

Same issue as GEM9999 described. Payment has gone through, no e-mail warning or anything. Keeps asking me to subscribe. Please advise how to proceed.

My Family Plan is also experiencing this issue. I have already reached out to support but no reply there.

Will my plan be extended for the time of the current outage?

Would it be advisable to do a chargeback on my last CC payment and start a new plan? Is ther any other way we can listen to music quicker than waiting until monday when support is back up?

This incident together with the horribe UX refresh does not make me a happy deezer customer :(

On previous month i pay for hi-fi family subscribe 22-th of april, but now i didn't have premium subscribe. What happened?

Same issue! Keeps asking me to subscribe. All my payment is upto you date. I tried logging out and logging back in and even did re-install of the app still no joy this is so frustrating!!

Please advise how to resolve the issue??