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making on of the deezer family Profiles independant

  • 25 May 2022
  • 1 reply
  • 110 views

Hello, a friend owning a deezer family account has recently stopped renewing his family subscription. Thru access of the main profile, I have created a private account for my profile, with a new email and password.
This is well but I want to upgrade to a Premium subscription in order to get full control of my Liked playlist. I can’t do this. « Manage account » doesn’t give me any option of subscription. 
Also, it does give me the possibility of making the account independent by entering new email and password. Which is weird to me because I have already done that. 
seems the profile is still dependent. 
how can i solve this problem? 
I just want to take my profile and make into a proper independent Premium account. 
 
 

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Best answer by Jaime. 26 May 2022, 18:36

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Hey @NafexST-1 please get in touch with our Deezer Support Team and provide the account info and one of our agents will be able to check in the system and help you.
Thanks :)