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Answered

Independent account vs. family mix

  • December 22, 2020
  • 5 replies
  • 137 views

If a family plan is joined as an independent account, will that account contribute to the family mix? (In our particular case it would actually be a feature if it doesn’t.)

Best answer by Simone.Deezer

Hi @Holger Weiss,

No, Independent accounts will not contribute to the family mix as they have separate log-in credentials. :slight_smile:

 

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5 replies

Simone.Deezer
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  • Deezer Staff
  • 29 replies
  • Answer
  • December 22, 2020

Hi @Holger Weiss,

No, Independent accounts will not contribute to the family mix as they have separate log-in credentials. :slight_smile:

 


  • Runaway Baby
  • 2 replies
  • December 24, 2020

No independent accounts are not contribute to the family mix


  • Author
  • Runaway Baby
  • 2 replies
  • December 25, 2020

Thanks for the responses.

The ‘welcome’ email for the new family member who accepted an invitation using an independent account explicitly mentions the family mix feature though (even though it also mentions the account being independent).


My family have independent accounts on our premium family but cannot play a song on demand. When they select a song a random song plays instead


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5253 replies
  • April 26, 2022

Hello @harmonicajoeo I’ve checked in the system and everything seems to be fine with your Family account and your family profiles.
Please ask them to log out (clic on favourites>gearwheel>log out) and login with the email and corresponding password of each account.
If the problem persists, please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)


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