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Answered

i want to upgrade to family

  • 17 March 2024
  • 5 replies
  • 52 views
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I just want to upgrade to family, why is it so difficult to see how to do this? Can you please provide an update to how this is done from my iPhone . Thank you

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Best answer by Nina Nebo 17 March 2024, 22:44

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Nina Nebo
Rank
Userlevel 7
Badge +12

 

Hi @vinko !

Here is screenshot from Deezer Help center how to join Deezer family

 

all about Deezer family plan you can see in link below

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
P
Rank

Hello,

 

I want to upgrade my account to family. 
i do exactly all the steps described in the screenshot, but it’s impossible for me to switch to a family account as it says that my account is not eligible. 
What can I do ?

E0xc815
Rank
Userlevel 6
Badge +3

@philkos

Have you perhaps booked with Apple or Google? Then switching directly to Deezer Family won't work without canceling your current subscription, letting it expire and then booking with deezer.com.

Jaime.
Rank
Userlevel 7
Badge +7

@philkos please get in touch with our Deezer Support Team and one of our agents will be able to check your account in the system and help with your request.
Thanks 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @philkos. thank you for reaching out, and a big thanks to @E0xc815 for your amazing help.

As @E0xc815 mentioned, your account was created through Apple, which is causing this difficulty.

Please follow the procedure suggested by our user @E0xc815 to resolve your situation.

If you need further assistance, please let me know.

 

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