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One Hit Wonder
July 25, 2024
Answered

I have premium, but my account still appears as if I'm a free user

  • July 25, 2024
  • 43 replies
  • 844 views

I have a Premium account since 2018 but i have a free account since yesterday.

i paid every month my subscription please reactivate my account asap

Best answer by Neil.Deezer

Hi @Csimiand ,

We’re currently investigating an issue, but we’re hearing some early reports that relaunching your Deezer app or logging out and back in to your account will restore normal access.

I’d advise to try this, while we continue to investigate the underlaying cause of the issue.

*Edit* We have now resolved the underlying issue and all accounts should have returned to normal service.

If you’re still experiencing problems please logout and log back in to your account to refresh your account access. 

43 replies

Roadie
May 10, 2026

I am sorry to hear that ​@Arto. For payments/subscription problems, please follow up with the agent you contacted on Deezer Support.
I can see that the latest communication was yesterday.
Apologies for the inconvenience

 Hi,

Yesterday i have email and there stand  that they send my email their support person, Nothing happened here. Still show free plan.

Roadie
June 15, 2026

My account promots me to buy a subscription even though i am paying for it and Apple says I have a subscription. Already logged out and back many times. 

Jaime.Deezer
Community Manager
Community Manager
June 17, 2026

@Csiquinelli please contact our Deezer Support Team and one of our agents will be able to help you find your premium account in our system and help with your request.
Thanks :)