I have premium, but my account still appears as if I'm a free user

Yeah, it's returned to normal service, but all my playlists are in disarray now!!!! What am I supposed to do bout it?

Same issue with family plan. Logging out/in fixed the issue. 

Looks like whatever gremlin got into the system has been corrected.  Thanks for the help Deezer!

Apparently not everyone knows you shouldn’t feed Mogwai’s after midnight…
 

There still seems to be still some issues when using the Deezer app via MusicCast. e.g the search function does not work at the moment and when using Flow, often it stops playing after a few songs.

This It's happening to me now, and i don't know what to do.

This same error it's happening on my account

Hi @carlosrvillalobosh, I checked the account linked to the email ca *** @ hotmail.com, and I noticed that it was created on 11-07-2024 and doesn’t have any music history.

It seems like you might have more than one Deezer account and might be logged into the wrong one.

I suggest trying to log into your Deezer account using all your emails (even the ones you no longer use or don’t have access to).

If your Deezer account is linked to your Facebook or Google account, you can also try logging in using those methods.

Let me know if this helps!

Hello all,

I can also see only free plan. I have premium. Deeezer folks do nothing, no reply to my email, etc. This sucks. I logged out and in every computer and no help.

I am sorry to hear that ​@Arto. For payments/subscription problems, please follow up with the agent you contacted on Deezer Support.
I can see that the latest communication was yesterday.
Apologies for the inconvenience