One Hit Wonder

Answered

How do I change the country of my Deezer subscription?

Forum|Forum|7 years ago
January 3, 2019
132 replies
13583 views

Hello! How can i change my country? I don't want see music that recommended for my country

Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

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P

Pentux

Guitar Hero

You should solve this. I got my subscription when I was living in Netherlands and all the recomendations are from there and I even don't understand Dutch.
I have a Deezer family subscription, if I cancel it I'll lose the profiles right?
This should be a feature to add, change the country of the recommendations.

Rudi

Ultimate Superstar

Hi there @Pentux

Please see above for more info on how to change your country of subscription. And the answer to your question is no - the only thing you'll lose is downloaded content (which can be also re-downloaded once the subscription is active again). The profiles will be kept 😉

J

jsnewland

Roadie

Hello, Can you please change my country from Mexico to the US (where I am actually located)? I am not interested in cancelling and the signing up again. Thank you.

Rudi

Ultimate Superstar

Hi there @jsnewland

Unfortunately this is something we can't do. The country of subscription is the country set, via IP recognition. For more help, please contact our support team here.

S

Sebastián Acuña

Roadie

This is ridiculous. It means losing all your playlists and content. Dumber than dumb

Rudi

Ultimate Superstar

Hi there @przemoo99

Thanks for your query. You need to cancel your subscription and once you're back to Free, you can subscribe in Poland (the app will recognise the IP address of the country).

Rudi

Ultimate Superstar

Hey @Sebastián Acuña

It doesn't mean that. Cancelling a subscription doesn't affect your saved content. You'll just need to download your downloaded content again. Playlists, albums, favorites, will all remain. Hope this clarifies everything.

A

albericv

Roadie

Hello,

i relocated to Luxembourg, please update my profile to enter my French credit card details.

thanks,
Alberic

AV

Rudi

Ultimate Superstar

Hi there @albericv

Please see above for more info about changing subscription countries.

R

rok rosa

Roadie

Hello there...I am a member of Deezer for 5 years now I what I really miss is to get more relavant playlists and music suggestion on home page...because the fact is that I am completely not interested in what you give me as a suggestions...they even are not in my language...please do sth so everything will be more personalised...otherwise I believe people will go to someone who will give them what they wish...

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