One Hit Wonder

Answered

How do I change the country of my Deezer subscription?

Forum|Forum|7 years ago
January 3, 2019
132 replies
13583 views

Hello! How can i change my country? I don't want see music that recommended for my country

Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

Show previous replies

Rudi

Ultimate Superstar

Thanks a lot for the feedback @rok rosa. I'll pass your comment on to the relevant team.

R

Rafaarlijk

Roadie

Hello. I subscribed to Deezer Premium while I was on a holiday. I ticked the correct language and country, but I keep seeing playlists in Spanish. How do I fix this?

J

julien Hennico

Roadie

Hi,

I created my account in France and been using for years. However I've been leaving in Spain for 5 years now.
I can't update my paiement details: it gives me an error because the card is from spain ..........
I cannot use a discount I had from FNAC because I'm recognized as France suscriber..........

Is the only option to unsuscirbe and recreare an account from Spain? (Really?)
Will I loose all my saved playlist and album?

Thanks

Rudi

Ultimate Superstar

Hi there @Rafaarlijk

You'll need to follow the instructions above. It isn't a complex process but it does take a bit of work.

Rudi

Ultimate Superstar

Hi there @julien Hennico

Yes, you'll have to unsubscribe and subscribe again, with the same account, so this way you don't lose any saved playlists or albums 😉

N

NeS1F

Roadie

I have to pay 12.99£ but i living in Ukraine and i know that subscribing for ukrainian it is 4.99€ What happend with my account?

V

vittoriavel

Roadie

Hello, I am Vittoria an Italian User. Today, I riactivated my premium subscription, but the only price of the subscrition was in £ 9.99 and not in € 9.99 (Italy currency). I went ahead with the procedure hoping it would change but at the end the price in € charged to me was € 11.48.

Now, I disactivated the subscription, but i received to my credit card the charge of € 11.48 could you please help me to resolve this problem?
Thank you.
Vittoria

Rudi

Ultimate Superstar

Hey @NeS1F

I've moved your comment here so that you can find more help about this. You'll need to resubscribe from Ukraine - please see above.

Rudi

Ultimate Superstar

Hi @vittoriavel

Sorry to hear that's happened. Our app recognises the IP address of when you subscribe, and charges the account accordingly. For more help about your account in specific, please contact our support team here.

R

Rowan.Lugg

Roadie

I've just gone on holiday and just payed my Deezer subscription in another country, but it's taken the money out of my account but when I go onto the app the next day it says I'm on free. I can't listen to any of my music and nothing I do seems to fix it. Please help.

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