One Hit Wonder

Answered

How do I change the country of my Deezer subscription?

Forum|Forum|7 years ago
January 3, 2019
132 replies
13583 views

Hello! How can i change my country? I don't want see music that recommended for my country

Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

Show previous replies

M

Mohamad Salama

Guitar Hero

Dubai, UAE.

Ever since Deezer overhauled its content distribution in the Middle East, I have lost all the suggestions I used to have, those suggestions that helped me discover great music. With personalizing content on region basis the greatest option which I used to love is not gone. Everytime I open the app to look for something interesting to listen to all I can see on the first screen is stuff I have never listened to in my life, probably never will.

Can anyone please fix that!
PS I prefer rock music mostly and the image attached is the first screen I see when I open the app.

M.Salama

Alessandra.Deezer

Rockstar

Hey @Mohamad Salama ! Please see above how to change country in your account 😉

M

Mohamad Salama

Guitar Hero

@Alessandra.Deezer thanks for your reply.
One question though, won't me changing the country opt me to change the payment method for a valid one to the country I will change to? What if I don't have a valid payment method to keep my subscription sustained? Also changing the country is not a solution as it will also show me whats popular or whats hot in the county where my account is set to which brings me back to the same issue which is "not having personalized content" like before this whole country adoption thing.

Thanks.
M.Salama

M.Salama

Flo.Deezer

Ultimate Superstar

Hi @Mohamad Salama yes, you will need a valid payment method registered in the country you want to switch to. I am afraid you are right, if you switch country you will also get the popular music in that country, too.

M

Mohamad Salama

Guitar Hero

@Flo.Deezer thanks for you reply. Guess I have to keep everything as it is and hope that algorithm is changed somehow 🙂. Still my fav music app though.

Cheers.
M.Salama

M.Salama

E

Eejay65-1

Roadie

Same issue here, subscribed in UK, then traveled - now all what I get is Middle Eastern content!! I am not interested in listening to this type of music. It wasn't the case before Deezer started offering services in this country before.. If this continue, and there is no other way to change it I think will cancel my subscription and move to another platform.

Same here. Registered in France during holidays, now I'm stuck with a lot of french content, podcast, recommendations etc. This really is not of this time. This will definitely move me again to another music service.

Mr. Jahrami

Hitmaker

Hello,

Is there a way to change my country to England or US.. I live in Bahrain and all the recommendations and playlists are Arabic music. I don’t listen to Arabic at all. Is there a way I can change this?

Please help.

Gimme that beat

Rudi

Ultimate Superstar

Hey @Mr. Jahrami

@Eejay65-1

Please find more info above 😉

S

strangedata

Rising Star

Why Deezer recommends artists and songs that have absolutely nothing to do with what we regularly listen to?

My subscription is from Brazil and it has tons of terrible yet popular artists. I can't change it because it's linked to my mobile operator, so I can't really unsubscribe and subscribe again.

But that's not the point. There're crap artists all around the globe, and the crappier they get the more popular they become, it seems. So what I really want is for Deezer's suggestions to be linked to whatever I listen regularly and not my IP's country.

It would solve the problem for those who want to change their country just to get a more relatable suggestions page. And it wouldn't infringe in copyright issues because the suggestions would be related to music already licensed in the country I'm in; even if some artists are not licensed, I'm sure there's plenty in any genre if that genre has any representation in a given country.

Rudi

Ultimate Superstar

Hi there @strangedata

Thank you very much for your feedback. We're currently working on a different UX where the content from the app is better suited. So your feedback is very important - happy to pass it on.

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