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One Hit Wonder
January 3, 2019
Answered

How do I change the country of my Deezer subscription?

  • January 3, 2019
  • 132 replies
  • 13583 views
Hello! How can i change my country? I don't want see music that recommended for my country
Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:  

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

  • Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

132 replies

Roadie
April 2, 2019
OK, here's the thing. I subscribed back to Deezer because I like the app, both Win10 and Android, and the suggested content. I also like that you seem to have just about the largest collection of tracks.
BUT - and it is a BIG but....
Although I am from England, I also live a lot of time in Ukraine. I have become a great fan of some Ukrainian artists. Yet, for instance, with Tina Karol you only offer her few English language singles to me. And with the best rock band ever - Okean Elzi - I only get one track when I search.
Now with both of these I can search and get their original discography (or most of it) in Spotify. But Spotify will not work in Ukraine without a VPN...
Do you see my problem? I can get those Ukrainian tracks here in England on Spotify. But on Deezer only if I subscribe when in Ukraine? Something doesn't add up here...
I see the frustration of other customers here... and I understand that streaming rights may depend on location. But if I can get Ukrainian catalogue on Spotify, why not Deezer? It's making me thing that I chose the wrong service...
I am sure that this can be corrected. Come on...
Rudi
Ultimate Superstar
Ultimate Superstar
April 3, 2019
Hi there @Anroga

You get how it works though, when you mentioned the streaming rights - distributors contracts, etc. So perhaps the best suggestion to help you out is to suggest the Ukranian songs you like, so that they become part of our catalogue :)
For that, please visit this topic for more info 😉
Roadie
April 23, 2019
It keeps showing me Spanish songs and charts, how do I get it back to English?
Flo.Deezer
Ultimate Superstar
Ultimate Superstar
April 24, 2019
Hi @Holliekm please see above how you can do this 😉
Roadie
May 1, 2019
What about my case? I had a deezer subscription in Brazil, moved to europe and did not change my payment option, but instead bought a year of deezer using a european gift card. So even living in Europe and buying a subscription in europe, I still have a brazilian account for 2 years (I bought 3 years before see my mistake).

I am just missing so much Spotify. Deezer has a totally dumb system, you can't even pay more to get high quality plan. If you buy years of subscription, deezer already taken your money and don't care about your needs. All can do is wait years to change any aspect of your subscription.
Rudi
Ultimate Superstar
Ultimate Superstar
May 2, 2019
Hi there @Dopync

Sorry you feel that way. Have you spoken to our support team about your account and subscription? I'm not entirely sure I understood you but we've got a HiFi subscription plan for a superior sound quality stream. If you've used the gift cards already, maybe there's something the support team can do.
Roadie
May 11, 2019
Hi, my account is suggesting me playlists and top-charts in Germany while I'm in Ireland.

I asked a year ago to change this (I lived in Germany 6 months 2 years ago), I thought it changed but I'm still having my home page and suggestions full of German playlist.

Could you permanently change this on the backend?
I think it's related to the billing country but again it should be Ireland here, not Germany since the billing information is Irish.
Rudi
Ultimate Superstar
Ultimate Superstar
May 13, 2019
Hi there @Maxrider

I've had a brief look on our side and your account is indeed set for Germany. This topic here will help you understand how to change it 😉
Roadie
May 31, 2019
I am english, but I live in France.
I do not like French Music, and have difficulties in reading French.
I would like to have my Deezer app in french, and not to have french music playing.

Can anyone help me?

Thnx
Alessandra.Deezer
Rockstar
Rockstar
May 31, 2019
@orignac Hey! Thanks a lot for getting in touch 🙂 Deezer is automatically recognised according to the country where the user is when they subscribe. However, if you contact our client support team and they will be happy to help you out 🙂