How do I change the country of my Deezer subscription?

Hi,

i need to update my credit card information. However, I noticed that my subscription has been set up in Norway. I am now living in Switzerland. When I enter my credit card information, this is refused as this is linked to a Swiss address.can you help?

Hello

I have moved from the UK to the US and I would like to change my country of subscription to US so that I can update my form of payment.

I tried to cancel my subscription and reinstate it but it is still associated to the UK.

Is there a way to make the change? Or can someone from Deezer do it?

Thanks

Ryan

Hi @Ryan.Simpson-Lando Happy New Year  

I just checked your Deezer Premium account and I was able to see that you only tried to stop the payment but you did not cancel the subscription yet. Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 25/01/2020, you can activate a new subscription on the same Deezer account whilst being in USA. You will then have access to the Deezer USA music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

Thanks a lot for your reply, which is useful, but a little disappointing. 

Happy New Year

Anne 

Hello! I’ve had Deezer Premium for lots of time… But this December the payment did not happen (in my banking app i don’t see any refused payments, just no Deezer payment that month… and i was downgraded to Free. So, the question number 1: why did it happen?

I could have upgraded to Premium one more time but i’m in Thailand right now (i have a Russian account). Deezer offers me the payment in Thai currency and by Thai price which is slightly more expensive. In this topic I’ve seen advices like “upgrade when you return to your home country”. You can’t be serious! In my case that would be in 2 months. Is it the only solution? Maybe a Russian proxy can help? Thanks for an answer!

Hi there @Kirill.Korsun 

Thanks for sharing your experience with us. Apologies for the inconvenience.

Please do get in touch with our support team here, perhaps they can sort something out for you 

Hi,

@Rafael. I noticed that you were able to change the country for a guy on this thread. Can you do this for me? I just bought a monthly subscription for my family and I (while I am away in the states) and didn’t realize Deezer was country sensitive since I’ve always used my account in France.

Thanks!

Hi @Nathan Kapi I have changed the country back to France. However, since you subscribed in the US once the subscription renews next month, the country will change back to US.
Then what you need to do is to cancel the subscription, wait until the period ends and next month resubscribe in France.
I hope that helps and let me know if you have any further questions 

I`m using Deezer in Nigeria and i`m trying to subscribe to a premium plan but the subscription price keeps showing in Dollar and not Naira.

Please, is there a way i can get to be in Naira (NIgerian Currency)