One Hit Wonder

Answered

How do I change the country of my Deezer subscription?

Forum|Forum|7 years ago
January 3, 2019
132 replies
13583 views

Hello! How can i change my country? I don't want see music that recommended for my country

Best answer by Pia.Deezer

Hello @sampasquier Happy New Year :slight_smile:

I just checked your Deezer Family and I was able to see that your subscription was started whilst being in Norway, which is why you are getting charged in this currency. To change the country settings, please cancel your current subscription:

Please take a PC or Mac (not mobile phone or tablet) » open internet browser Chromecast, Firefox or Safari » log into your Deezer account » click on your profile in the top right corner » click on account settings » My information tab » Manage my subscription » click on Cancel subscription

Once your Deezer account reverts to the Deezer Free version on 15/01/2020, you can activate a new subscription on the same Deezer account whilst being in Switzerland. You will then have access to the Deezer Switzerland music library and will get charged with the corresponding currency.

Please also bear in mind that you need to use a local payment method (payment method issued in the default country).

Please let me know if you need any further help.

Show previous replies

Pia.Deezer

Ultimate Superstar

Hi @Rowan.Lugg the payment for Deezer Premium USA did not go through / got cancelled. You continue to have Deezer Premium United Kingdom.

Please let me know whether you wanted to change the country of your Deezer subscription 🙂

A

Aiman Elboghadadi

Roadie

i live in Canada and i couldn't find the top Arabic music on my app

Rudi

Ultimate Superstar

Hi there @Aiman Elboghadadi

Perhaps you're only getting local recommendations, as expected. Are you looking for an artist in particular? Check this topic here for more info ;)

J

JadeRiver

Guitar Hero

Thats soo annoying, easier to change streaming service I guess.

Not Spotify. My residence is in the US but I am in Ecuador indefinitely. Spotify was able to set my residence to the US even though I am at an Ecuador IP. I have been back and forth with Deezer. Some reps say they can but don’t, some reps say cancel and input US billing information which doesn’t make sense because my account currently has US billing information. Bottom line, Deezer can’t, Spotify can.

If you use the Germany ip, the same will happen with every single streaming service...

J

JadeRiver

Guitar Hero

Y’all really need to get reps on these forums that have the same passion for music your clients have.

Rudi

Ultimate Superstar

Thanks for your honest feedback @JadeRiver. Like I replied to you on another topic, we're working on that. I'm hoping to have more updates even by the end of this year :thumbsup_tone2:

V

Vertubleu

Roadie

I subscribed a Deezer account few years ago in Poland.

I recently moved in France and i would like to change payment method with my new French bank account but it doesn’t work.

Could you help me please.

Alessandra.Deezer

Rockstar

Hey @Vertubleu ! Please check this thread for further info ;)

Z

zoubitom

Roadie

Hi there,

Deezer is asking me to update my payment method but i can't since i'm no longer in Jordan (country where i originally subscribed).

Now i'm in France, i unsuscribe to be able to suscribe here in france but by default deezer is suggesting subscribtion in Jordan with the same issue of payment method (not ok) and no way to change country of subscribtion...

Can you please assist?

Rudi

Ultimate Superstar

Hi there @zoubitom

Sorry about that.

I've had a look at your account and couldn't see any previous subscription from Jordan. The account is on Free and set to France. So I suggest you follow the password reset email I sent you and make sure you log in with the right credentials. Also, clear the cookies and cache of your browser - that should help when you're subscribing :wink:

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