One Hit Wonder

Answered

Grace period for failed payment

Forum|Forum|8 years ago
January 5, 2018
33 replies
1753 views

Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....

Best answer by Ana.

My automatic payment did not go, kindly retry it

usually the system tries again automatically after one or two days, so no need to do anything for now, but if the subscription was cancelled because of the failed payment, then you need to resubscribe with your payment details again.

Show previous replies

Ana.

Ultimate Superstar

I cannot hear any music anymore as the Euro 9.99 coul not be charged from my account. So what can i do to use Deezer in future? Will the amount be charged again? I checked here and no payments are scheduled so all you need to start using Deezer again is resubscribe on this link https://www.deezer.com/en/offers 🙂

S

soprano

Roadie

I have know money for my Dexter account can you pls wait till money say for me too put the money in my bank for my Dexter account

Ana.

Ultimate Superstar

I have know money for my Dexter account can you pls wait till money say for me too put the money in my bank for my Dexter account The payment is scheduled for the end of next week 🙂

M

MusicMan92

Roadie

Hi, I missed this passing month subscription fee and in the passing days, I have received emails informing me so. Now that I have the money, is there a way I can manually pay or do I have to wait until you guys try again?

Ana.

Ultimate Superstar

Hi, I missed this passing month subscription fee and in the passing days, I have received emails informing me so. Now that I have the money, is there a way I can manually pay or do I have to wait until you guys try again? Hi there, the subscription here shows as cancelled by you, but it's still active. When that expires, you just need to resubscribe 🙂

F

Frank Teflon

Guitar Hero

Hey my payment was due today but hadn't loaded any money to my account but I'm expecting my payment this week could my subscription be valid till 15th? before I start switching cards

Rudi

Ultimate Superstar

Hi there @Frank Teflon

I've checked your account here and it shows that, after the payment didn't go through when you said, another attempt has been rescheduled for today. If this one doesn't go through either, the system may try again but in doubt, please contact our support team here 😉

C

caitlin-correia

Roadie

Hi,

I've had an email that my payment today was unsuccessful, I'm not sure what your grace period is but i don't usually get payed until the 30th of the month is it possible to change the payment day to just after this date?

Jaime.Deezer

Community Manager

Hey @caitlin-correia please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

XoticBuddafly

Roadie

My payment failed because I cancelled credit card that was compromised. How do I remove the deactivated card from account. Added new card number but old card still appears for payment. Tried to Resubscribed but system unavailable.

XBMT

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