A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
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Error message: Your Deezer account is currently in listening mode on another device
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
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Although i am paying for the hifi plan iwhen i try loggin in my Kann Alpha i get this:
Userlevel 7
+7
Hi
I would also suggest to check this article in our community:
If the problem persists please let us know.
Thanks :)
The bug has not been fixed. I have done everything but Deezer is clearly not secure. I suggest Deezer take these security breaches seriously or I will vote my my wallet and cancel my subscription.
Userlevel 7
+7
Hi
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Hello! This same error message keeps popping up when I’m trying to listen to my music. I’ve disconnected all the devices multiple times, changed my password and updated the app, but nothing has helped. What can I do?
Hello
I am having this issue currently plus music that I don't even like or listen to is appearing on my playlist and other collections are being added to the recently listened to section. Not happy at all
Hello
Thanks a lot for your help, I did as you advised, so now I’ll keep my fingers crossed there will be no more trouble! :)
Hello
This same error started occuring to me aswell - it’s been going on on and off for a month now.
I’ve only been using my acccount on my phone and my computer - right now I am only using the computer version, I was extra careful to close the app on my phone and the interruption still comes every few minutes. This is unbearable. After a quick research I see that this has been a persisting problem with the users of Deezer for a few years now, so it would’ve been the only appropriate thing for you to repair this bug or you’ll start losing members (I mean, I love Deezer, but what’s the point if I’ll lose my mind, clicking the resume button every 2 minutes...).
Hello 
Have a nice day!
my Deezer is telling my i have too many devices on my account, but tells me there is a error when i want to look at what decices are on
Hello
Cheers
I tried adding my phone, which now shows up as a device, but I have the same problem on my phone.
My suggestion is to focus more on keeping existing users happy than aggressively pursing abusers.
I am trying to listen to music on the windows desktop player, but it keeps pausing saying music is being played on another device.
I tried changing my password, and deleting all connected devices and apps. But I keep getting the same error:
This has randomly been happening for months. But today, Deezer is basically unusable. I will have to cancel my account if this continues, as I like to listen to the music I pay for.
Userlevel 7
+3
Hello
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
If you are still experiencing any further issues, please get in touch with our customer service.
Userlevel 7
+3
Hi
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software (please on all devices of the family)
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
- Use your email address as a login only
- change other passwords (facebook and google)
Please let me know if you are still experiencing any further issues
Mine does exactly the same. If it isn’t fixed I will have to cancel as i an a group fitness instructor and use this for my playlists. It’s really embarrassing when my music keeps stopping during class. Desperate for this to be sorted.
Userlevel 7
+3
Hi
Please make sure that only one device is connected per profile.
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
- Regularly scan your systems for malicious software (please on all devices of the family)
- Avoid using the same password email combination for all online services
- Change your password regularly and make sure it is a strong password combination
Please let me know if you are still experiencing any further issues
Saturday 18th April 2020 5pm Adelaide South Australia, and we were trying to access Deezer Family membership, kept receiving error messages over and over to suggest that other devices were active and so access denied or words to this effect!
please rectify this error and reply to my issue….. otherwise, Spotify might get my business soon.. grrr
Thanks for the feedback 
Everything is working fine🙂
Userlevel 7
+7
Keep us posted 
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