One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

F

fugitive

Roadie

Well everytime the music stops and theres a message saying that I cant listen at the same time in two devices, but I only have one device. I've changed the password but the problem continues. Is my account protected?

Hi, just saw this message and not sure how to send my own message. I have Same listening mode issue... U mentioned you reset other people's accounts and passwords.... Can u do the same for me? Brian@htlabels.co.za

I have unlinked your Facebook from your account. Please change your facebook password and then link it back again.
Also, a gente tem uma comunidade em português! Veja lá! 😉 https://pt.deezercommunity.com/

Alfredo.Deezer

Community Manager

Hello @fugitive

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Let us know how it goes, please!

Enjoy Deezer! :loudspeaker:

H

heyhey123

One Hit Wonder

This has been happening so much recently and its really irritating, there are no other devices connected o my account, I have Deezer family so everyone has their seperate account and uses only theirs yet it is still happening, I even went on the devices section in settings and deleted all of them and then tried to listen to music again and it still came up. Someone please help!

Jaime.Deezer

Community Manager

Hi @heyhey123 I have closed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again to your account.

If the problem persists, do not hesitate to contact me again :)

I

Ileen Urizar Bullock

Roadie

I HAVE THE SAME ISSUE. CAN YOU PLEASE FIX MINE??

Ileenb

Jaime.Deezer

Community Manager

Heu @Ileen Urizar Bullock I’ve done some maintenance in your account and also sent you a password reset link to your email.
Please click on that link, proceed to reset your password and then login again.
That should fix the problem :)

K

Kiara.jeggo

Roadie

Hello, we pay for a subscription that allows 3 devices to use Deezer. But often when listening, the music stops and a message pops up saying:

“your deezer account is currently in listening mode on another device. Your deezer account is strictly personal and may not be used to play music on another device at the sam time.”

please can you help resolve this, because it defeats the point of paying for the subscription.

thank you,

richard

K

Kath Logan

Roadie

I have family membership and when I go to use my own account I keep getting the error message that my account is in use on another device. This is now happening all the time.

Jaime.Deezer

Community Manager

Hey @Kiara.jeggo @Kath Logan I am sorry to hear that.
I have made some adjustments and updates in your account and also sent you a password reset link to your email. Please clic on that link, proceed to change your password and login again to your Deezer account.
That should fix the problem.
Apologies for the inconvenience.

K

Kiara.jeggo

Roadie

Hey @Kiara.jeggo @Kath Logan I am sorry to hear that.
I have made some adjustments and updates in your account and also sent you a password reset link to your email. Please clic on that link, proceed to change your password and login again to your Deezer account.
That should fix the problem.
Apologies for the inconvenience.

Hi Jaime, thank you. But the problem still persists. It says someone else must be listening and that it can only be used on one device at a time.
while i have Deezer on 3 devices (as allowed), it only gets listened to on one at a time.

Please assist. Otherwise there’s no point having the premium subscription.

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