Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Alfredo.Deezer

Community Manager

Hello @Kiara.jeggo

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Please make sure also that if you are using Deezer on a PC, it’s not playing music at the same time on another device.

Enjoy Deezer! :musical_note:

Z

Zook7

Roadie

Same error message for me, for quite a few weeks now

Alfredo.Deezer

Community Manager

Hello @Zook7

Thank you for reporting this. I've unlinked the devices linked to your account.

I've sent you an email with a link to reset your password also. Please delete the app, download it again and reset your password before connecting and everything should be OK.

Let us know if you have any issue, please.

Thank you! :)

C

Clacksville

Roadie

Apologies for raking up an old thread but this is happening to me every day with no unknown devices and all users on their own profile. I've not used a PC to play and music is not being played on Sonos. I see that Deezer staff are able to take a look remotely to fix this. Is there anyone who can assist?

Alfredo.Deezer

Community Manager

Hi @Clacksville

I’ve already unlinked all the devices connected from your account so that should fix the problem, you just need to reset your password. Please delete the app and download it again, as mentioned in my last post.

If the problem persists, you can contact our Deezer Customer Care team directly and chat to us; they will be able to help,

Thanks ;)