Error message: Your Deezer account is currently in listening mode on another device

Hi @swisst I have killed session in all devices where your account could be open and I sent you a password request link to your email. Please click on the link and enter a new password. Then login again.
I would also suggest to check this article in our community: 

If the problem persists please let us know.
Thanks :)

Although i am paying for the hifi plan iwhen i try loggin in my Kann Alpha i get this:

I keep getting interrupted by the error; Hmm someone must be listening   how do I resolve this? I have tried to uninstall and reinstalling the app, also changed my password but the problem persists. How can I resolve it?

Hey @beukeskobi @Yuval Zilber 

Sorry for the inconvenience. I've had a look at your account and have carried out some due maintenance.

I sent you a password reset email too, so please change your password and report back to us if you have any further issues 

Hi, every time I try to listen to music or connect via Bluetooth I am getting the multiple device warning and my music stops playing. 

Hey @SkitzoMrs 

Thanks for letting us know, apologies for the inconvenience.

I've done the same as the user above, so please change your password and reinstall the app. If this continues, let me know!

I have two Sony "Smart" tvs w  Sonos soundbars in 2 seperate rooms . I normally listen to Deezer on my  one in living room . Yesterday I listened to Deezer on my unit in the bedroom . I shut it off and then attempted to listen on original set and got the same message referred to above . TV is totally shut off 

 I need a reset , I have no intention of changing my password on my Google linked account.  This problem has obviously been going on for years.  Your customer no service is lame as can be.

Hi @Riverrat 

You can reach Deezer support here:

https://support.deezer.com/hc/en-gb/requests/new

Usually between 9 a.m. and 5 p.m. a red chat window opens at the bottom right, then you can get in touch with a supporter more quickly.

It started happening to me as well and it is so annoying! I'm this close to give up Deezer and take up another service.

Hello @mikefcoulter 

We are sorry to hear that. Please use the reset link sent to you by email to reset your password; everything should be OK with your new password as we have already unlinked all the possible connected devices from your account.

Enjoy Deezer!