Error message: Your Deezer account is currently in listening mode on another device

Hello @Rachele, please get in touch with our customer service, they’ll be able to help you 

Have a nice day!

This same error started occuring to me aswell - it’s been going on on and off for a month now.

I’ve only been using my acccount on my phone and my computer - right now I am only using the computer version, I was extra careful to close the app on my phone and the interruption still comes every few minutes. This is unbearable. After a quick research I see that this has been a persisting problem with the users of Deezer for a few years now, so it would’ve been the only appropriate thing for you to repair this bug or you’ll start losing members (I mean, I love Deezer, but what’s the point if I’ll lose my mind, clicking the resume button every 2 minutes...).

Hello @Zamletipolz, I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. If the problem persists, please get in touch with our customer support team.

Thanks a lot for your help, I did as you advised, so now I’ll keep my fingers crossed there will be no more trouble! :) 

@Zamletipolz cool, don’t hesitate to keep us posted. Also, if the issue continues, you might consider changing the email address you use to log into Deezer. Most of the time, Deezer accounts get hacked because the email address was compromised. Just let us know if that happens 

I am having this issue currently plus music that I don't even like or listen to is appearing on my playlist and other collections are being added to the recently listened to section.  Not happy at all

Hello @rootie, I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. If the problem persists, please get in touch with our customer support team.

Hello! This same error message keeps popping up when I’m trying to listen to my music. I’ve disconnected all the devices multiple times, changed my password and updated the app, but nothing has helped. What can I do?

Hi @petra637 I am sorry to hear that.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

The bug has not been fixed. I have done everything but Deezer is clearly not secure. I suggest Deezer take these security breaches seriously or I will vote my my wallet and cancel my subscription.