Error message: Your Deezer account is currently in listening mode on another device

Saturday 18th April 2020 5pm Adelaide South Australia, and we were trying to access Deezer Family membership, kept receiving error messages over and over to suggest that other devices were active and so access denied or words to this effect! 
please rectify this error and reply to my issue….. otherwise, Spotify might get my business soon.. grrr

Hi @Gerri we are sorry to hear this is happening. I just unlinked ALL connected devices from your Deezer Family and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

Please make sure that only one device is connected per profile.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software (please on all devices of the family)
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

Please let me know if you are still experiencing any further issues 

Mine does exactly the same. If it isn’t fixed I will have to cancel as i an a group fitness instructor and use this for my playlists. It’s really embarrassing when my music keeps stopping during class. Desperate for this to be sorted.

Hi @Sam Rotin we are sorry to hear this is happening. I just unlinked your Deezer account from Facebook, unlinked all devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software (please on all devices of the family)
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues 

Hello @Dana84 we are sorry to hear this is happening. Please change your Deezer password immediately.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

If you are still experiencing any further issues, please get in touch with our customer service.

I am trying to listen to music on the windows desktop player, but it keeps pausing saying music is being played on another device.

I tried changing my password, and deleting all connected devices and apps. But I keep getting the same error:

This has randomly been happening for months. But today, Deezer is basically unusable. I will have to cancel my account if this continues, as I like to listen to the music I pay for.

I tried adding my phone, which now shows up as a device, but I have the same problem on my phone.

My suggestion is to focus more on keeping existing users happy than aggressively pursing abusers.

Hello @sheamus, I've carried out some maintenance on your account and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

Cheers

my Deezer is telling my i have too many devices on my account, but tells me there is a error when i want to look at what decices are on