Error message: Your Deezer account is currently in listening mode on another device

Without any warning flow stops, completely random album I had never heard queues up and starts playing. Another issue which starts to occur is random interuptions followed by a notification that another device is using deezer which is a false statement as only my android phone is connected at that moment. 

Hi! I have the same issue! Already reset my password and devices but I’m not able to listen more then 1 minute without the message of another device connected pop up

Hi there @Bane1608 

Sorry to hear that. Just to be on the safe side I've carried out some maintenance on your account and sent a password reset email. Please change your password and log in with email directly, not with your Google account. And don't forget to reinstall the app before trying to log in again. Let us know how it goes 

Hi @rebekamp we are sorry to hear this is happening. 

I just unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

I keep getting the message and the music stops every song... check for devices connected and only one which is my phone

Hi @Dollbaby we are sorry to hear this is happening. I just unlinked all connected devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

Please let me know if you are still experiencing any further issues.

Thanks giving it a try

Keep us posted @Dollbaby 

Everything is working fine🙂

Thanks for the feedback @Dollbaby