Error message: Your Deezer account is currently in listening mode on another device

So I noticed that there are playlists on the “recently played” tab, that I have never listened to! It’s not even my genre. When I tried to listen to my music today, I couldn’t because someone else was listening to my deezer.

This is really creeping my out and I want this to stop, since I am the only person paying for this.

Can someone help me?

Hi @Julie Fisack we are sorry to hear this is happening. I just unlinked all connected devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

Please let me know if you are still experiencing any further issues.

hi today I'm getting a notification every time I try to listen to music that says somebody else is listening to mu account on another device . checked my connected devices only my phone on the list . re set password still getting the same message . now more than ever we need music . please advise . 

• Cvalade

• New member
• 1 reply

• 1 hour ago

Hi, 

I got this same message (deezer account in listening mode on another device) but I only use Deezer on my phone.  I’ve had Deezer for a few months and this never happened before. I changed my password, rebooted my phone butthe message persists Can you assist? Was my account hacked?

Same here.

I have changed password and unlinked all devices.

Plz solve it.

Hi @gumbo78 

Sorry to hear that. Thanks for getting in touch.

I've carried out some maintenance on your account and sent a password reset email. Please update your app, change your password once more and try to log in with email and password directly. Also, please follow Pia's suggestions above and let us know if you have any problems going forward 

Hello @Cvalade and @ikhyun, I’ve for both of you checked your accounts and carried out some maintenance. I have also sent you a password reset email, please change it once more, reinstall the app and try to login again. If the issue persists, we might have to change your email addresses to ensure the safety of your accounts.

Have a nice day 

Im listening to my music and it cuts off and it says im listening on two devices. There only one device listed on this account

Hi,

I have just started getting this message today and i can only play about 10 seconds of any song.  All I am doing is blue toothing to a speaker that i have been using Deezer on for the last three years.  I have tried all solutions as per previous questions on tis problem and nothing has resolved this.  Please provide an answer or I will be moving to another streaming service.

Thanks 

Hello @TaJ17 @bigtyesr, I've had a look at your account, carried out some maintenance, you should now have received a reset password email. Please change it, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

Have a nice day