Error message: Your Deezer account is currently in listening mode on another device

Hi, I have the same issue like others. Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device. I reset pswd but it doesn’t help. Please fix this annoying bug. 

I have a premium subscription and this is happening to me constantly. I’ve checked no one else is using, changed passwords, re-installed all apps, and still it persists.

Deezer please fix this or my next step is to cancel my subscription and go to a different streaming provider. Hopefully I get a full refund!! 

I have the same issue since a while. Changing the password doesn't  solve anything. The only “solution” I have found is not use deezer during that day,.

Taking into account the price that we are paying every month this is unacceptable.

Deezer many times has stopped my music and show me notification - your Deezer account is currently in listening mode on another device. But it’s not true. I use a family account with my gf only. 

I changed the password but the problem has not solved.

Please do anything with it! I have been using your service for many years and pay money for it...

Hello @marcusd, @artanic we are sorry to hear this is happening. 

I just unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Hey @Viktor Andreev Thanks for reaching out :) Can you make sure your girlfriend switches to her subprofile after log in? Please check this article for further information :) 

This isn’t the issue. This has been happening for months to many users. My account started doing it after about 4 hours of making it, and I was using a randomly generated password. (NO ONE HACKED MY PASSWORD IN 4 HOURS). Best of luck with your program, I’m going back to Spotify.

Hey @marcusd ! Sorry about that :/ Please get in touch with our Client Support Team and they will be able to look into this issue and support you further. Sorry for the inconvenience!  

We use two separate internal accounts. Inside the family account.