Error message: Your Deezer account is currently in listening mode on another device

Hello @Viktor Andreev we are sorry to hear this is happening. 

I just unlinked your account from Facebook, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Hi

I only have one device linked to Deezer, is this a way to try to get me to sign up to Deezer Family?

Pls confirm how I can stop this pop up?

Hi @Yt2e 

and you’re 100% sure nobody is using your account via the web etc. (as you can only listen to music on one device at a time)?

If you’re 100% - try logging out of your device, restarting it and logging back in.

if it still happens try changing your password as well. 

Let us know how you get on.

Hello @Yt2e I just sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only

Please let me know if you are still experiencing any further issues.

I'm also have the same issue, I've uninstalled my app,Changed my password deleted connected devices and still someone is still using my deezer, as the recently played is not my music, Getting very annoyed, Considering canceling if this doesn't get rectified. Help!

Hi there @serentwinkle1 

Sorry that's happened. I've had a brief look at your account and carried out some maintenance. I've sent you a password reset email, so please update the app and change your password once more. Let us know if the issue persists!

This has started happening to me today I have changed my password and uninstalled the app then re installed it and it’s still not working? How do I sort this? If I have no luck I will be cancelling my membership.

Hi @CheekyCee1994 

Sorry about that. I've checked your account, carried out some maintenance and sent you a password reset email.

Please change your password once more and try to log in again. Let me know if the problem persists 

Same thing happening to me today.  Random playlists have appeared and I can't use Deezer as it cuts off part way through the song. 

Hi @kimglover I just unlinked all devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Thank you