Error message: Your Deezer account is currently in listening mode on another device

I removed all devices, please login again and let me know if it's now working ;)

I am buying dezzer + premium every mounth... and I send you this problem with picture... One idiot is hacking my account and listening his songs at my dezzer account. I dont know who is this person, I need help as fast it is possible... I cant chill with music, every time I play my list of songs it shows me that what is in a picture again sent... This is my email... I paid dezzer from telenor mobile network. PLS HELP ME

Hi there @Rekoma02 

Sorry that's happened. In order to help you I've carried out some maintenance on your account and sent a password reset email.

Please change your password and log in directly with email and password, not with Google. Let me know how it goes 

Hi @Rudi  i have it before on my account, same is happening again where my music stops because someone else is listening, so frustrating, anything you can do to help please

Hi @farmer123 I just sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

In case you are still experiencing any issues, please get in touch with our support team here and send them the details of the latest payment - they will be able to find the account for you and help you further. 

Hello !

Got the same issue,. I changed my password but the issue persist. Need help too please !

Hi there @Cotaris 

Thank you for reaching out and for your patience. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more and let me know if the issue persists!

Hello,

This is extremely tedious and frustrating espcially when has a premium account. I suspect it might be an effect of the desktop app but of course, this won’t solve any problems. I changed my password several times, and nothing seems to work.

Any login attempts should be indeed notified of, but I suspect another inherent bug exists that causes this error.

Hi there @yosistanbul 

Sorry you feel that way. I've had a look at your account and carried out some maintenance. Please follow the password reset email I sent you and change your password once more. Please avoid logging in via Facebook - for added security. And let me know how it goes 

Same issue here, but my account is brand new, I just created it today.

“someone else must be listening”