Error message: Your Deezer account is currently in listening mode on another device

Since this morning my account is used by an other device. I checked the devices that are registerd and there are only my 2 phones in it. I chanced my password and also deleted my SONOS en chromecast in the account. Afther all of this it is still taking over by someone else. Who can help me please? 

Hi, I keep getting the "Someone else listening message", and the music keeps switching to songs I've never heard of. I've tried logging out and changing my password, but the same thing happens (with the same wrong music taking over). Please can this be fixed? Thanks

Another one: https://en.deezercommunity.com/android-47/someone-else-listening-61961

Fortunately and unfortunately, this is a known issue:

https://en.deezercommunity.com/your-account-and-subscription-5/account-is-currently-being-used-on-another-device-but-it-isn-t-60269#post147904
 

The “fortunately” is that there’s some account maintenance that can sometimes stop this from happening.

The “unfortunately” is that, as you’ve experienced, there doesn’t seem to be a way to immediately stop it. I changed my password, started messing with their songs by skipping back and forth, and then started playing songs like “Crossed Wires” and “LOGOUT” over and over. I’m not sure if they got the message or not but eventually it stopped and didn’t come back (before any “maintenance” was carried out).

Did you notice any other symptoms? Is it just the error and your music is being controlled, or have you noticed anything like favourite tracks being added that you didn’t add, any library changes etc?

@Rudi another one needing maintenance

I'm having the same issue but I'm sure it's someone who was once on my family subscription, since I've restarted with just a premium subscription, removed linked devices as possible, changed password, attempted to change email, logged out and back in, and it's a war for listening privileges because I can't force remove them. Please help!

Hi there @Patrick93 @bennybones @stuartk1981 

Thank you for your support and for reaching out to us. I've carried out some maintenance to your accounts and sent a password reset email. Please change your password and log in with email directly, not with FB or Google 

That’s definitely not the answer to my question by the way. This has had a lasting impact on my account so needs a proper answer. Can you I mark it as answered?

Still reporting impact in these threads:

https://en.deezercommunity.com/features-feedback-44/feedback-what-do-you-think-of-flow-24402/index5.html#post148369
https://en.deezercommunity.com/your-account-and-subscription-5/can-my-flow-recommendations-be-reset-62021

Using deezer.com on google chrome. Being told that I listen to music from another account. Have family membership, so should be ok. But music keeps on stopping. Could someone from deezer look into this?

Hey @teqteq 

It's a different issue, yes. I've looked at both threads, thank you!

I wouldn't use FB or Google to log in, and you might want to change the email address you use in the account