Error message: Your Deezer account is currently in listening mode on another device

I only have one device registered to my account (iPhone), though I have used it on Web and Desktop on a Windows device, and macOS desktop client.  Oh also Apple Watch, which I used for the first time as a standlone device on Thursday around 6:30PM ADST.  The Deezer app on Apple Watch always opens when I’m playing on iOS, to the home screen, but it’s not playing anything.  Just controlling the app.

I just force-killed the watchOS app, but the issue is still happening.

Logged-out on iOS, Web and Windows Desktop. Force-killed watchOS. Logged-in to Windows Desktop again with username and password. Still the same issue in a very short period of time (<30 seconds, maybe even <10 seconds).

It’s working fine again now. It’d be good to check why.

Can someone perform the same maintenance on my account please?

Another case: https://en.deezercommunity.com/your-account-and-subscription-5/my-account-has-been-hacked-61874#post147688

Has anyone actually experienced anything other than the error message, finding you’re playing music you didn’t play, and seeing unknown songs appear in your play history?

For instance, no songs were incorrectly added to my favourites, and I don’t think any playlists edited.

What I’m getting at is I see nothing that would suggest my account was hacked. Wouldn’t a hacker change my password or email? It seems more like crosses Wires in the back end where 2 accounts are somehow connected but only in terms of what is currently playing.

I know some people did get hacked and had credentials changed, but I’m suspecting that’s less common?

Hi there @teqteq 

Thank you for your patience. Maintenance is done, please follow your password reset email. Also, please avoid linking FB or Google to the account, just simply log in using your email address and new password.

We've noticed an increase in accounts being reported as compromised, so what we did among other things, was to only allow the email address for the account to be changed via our support team 

Hi there @teqteq 

I've carried out maintenance on your account and sent a password reset email, as mentioned on a different reply I sent you on another topic 

Thank you for all your detailed feedback!

Thanks. I’m interested in why using FB or Google aren’t advised though? They’re actually more secure because they have 2FA. Disabling the Deezer password would actually be safer normally (because Deezer doesn’t have 2FA, and honestly can’t compete with the resources of the Google and Facebook security teams).

@Rudi By the way, as above, it doesn’t seem like my account was actually hacked. More like it crossed-over with someone else’s account. Did you see any logins to my account from outside of Australia? That would be the clear indicator. If not, then it’s very unlikely to have been hacked (unless by some strange coincidence a French-speaking Australian resident hacked my account).