One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

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teqteq

Hitmaker

I’m experiencing this just walking through the city now so no big changes. I can’t even get through half a song.

T

teqteq

Hitmaker

My phone is on iOS beta program, but just yesterday I believe it updated to iOS 13.3 public so not currently on beta (13.3 (17C54)).

running latest Deezer beta 8.4.0.1

T

teqteq

Hitmaker

I’m almost certain now my account has somehow crossed over with someone else’s. I just went into Deezer again with no intervention and it had switched to a playlist “Promo Star France”. There is no way I could have accidentally changed to this playlist. Also I definitely have never played this playlist.

T

teqteq

Hitmaker

I’ve been getting really odd unexpected suggestions in Flow too.

T

teqteq

Hitmaker

Changed password just in case it’s a hack. Can someone check my recent logins for French location?

T

teqteq

Hitmaker

It really seems like just the part of my account that detects multiple devices and syncs currently-playing songs is crossed-over with someone. I keep going in and playing them songs like “Crossed Wires” and “Contact Support” and “LOGOUT” but then it goes back to another song played by this “other person”. I can see them changing songs. I keep going back and forward in their playlist and they keep correcting it.

So maybe this isn’t a iOS but a database issue.

I can see the same song-sync’ing happening on the Web client too.

T

teqteq

Hitmaker

Same issue in Web client.

T

teqteq

Hitmaker

Can someone move this to another forum? It’s definitely not an iOS Beta issue.

T

teqteq

Hitmaker

Same issue in Windows desktop client too. My account is totally unusable now. I can’t play even 1 minute of a song. I thought the “other person” had gone because my tracks weren’t sync’ing but as soon as I start playing a song (21 seconds in to be precise) I get the error:

T

teqteq

Hitmaker

Also having this issue. Account is basically totally unusable. I can’t get through 20 seconds of a song. I thought it was an iOS Beta issue at first but it’s across all platforms. I don’t believe it’s a hack but not sure. I put a lot of details in this thread. Can you move or merge it to the correct forum? https://en.deezercommunity.com/ios-beta-program-feedback-31/ios-beta-8-4-0-1-has-twice-told-me-i-m-listening-on-another-device-and-once-started-playing-an-uninown-album-instead-of-flow-61857#post147630

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