Error message: Your Deezer account is currently in listening mode on another device

Looks like the problem was solved, about the flow, it get a mess due to hack other artists and music, is there a way to reset or restaure the flow to a point in the past?

Hi there @feg322 

Replied to you on another topic, thanks for reaching out to us 

Hi there @feg322 

There's no reset option. But we've spoken to our product managers who work with recommendations and they say that it's actually better for the algorithm if you keep favouriting tracks and removing the ones you don't recognise - than starting from scratch. Flow will adapt to your tastes better. It might take a bit of time, but the result will be better in the end. Also, if you don't recognise tracks or albums, also use the 'don't recommend' feature.

Hi @amly09 

I've done some maintenance on your account and sent a password reset email. Please change your password again and let me know if it helps!

I've had deezer for a long time now and something weird has been happening over the past few months. It's basically like someone else is using this account as well as me yet I've not given any information to anyone. I keep seeing songs that I've not listened to on my recently heard. I cant log into my account on my laptop, even though I'm using the exact right log in details. The account I'm writing this message from is not the account I have on my phone with my music as when I try to log in it makes me set up a new account

Hi there @Ellis Paterson 

Sorry to hear that. Just to be safe, I've had a look at your account, carried out some maintenance and sent you a password reset email. Please change your password to a more complex one and see if this happens again.

By the way, I've found 2 accounts linked to your email, one with a Student subscription and the other one on Free. Perhaps you want to contact our support team here to delete the other one, as they have the same email address.

I’ve had weird experience this morning on iOS app 8.4.0.1.

i was listening to Flow. It stopped and displayed error “Your Deezer account is currently in listening mode on another device”. I can almost certainly say it wasn’t (unless my account is hacked). I did notice there was connection loss because soon after I saw my VPN reconnect. When I started playing again somehow it had switched to the album “Jazz City” by “Letress” which I’ve never heard of. I went back to Flow and soon after got the same error again.

It makes me wonder if my account is getting crossed-over with someone else’s account, and so my device was sync’ed with what someone else was playing.

I haven’t shared my account with anyone. I know which devices I have logged-in. Only 2 were switched-on (Apple Watch and iPad) and we’re on my person. They weren’t playing. The rest (Windows laptop, MacBook) were both off. Except I guess my Lenovo Smart Clock, but it is at home, no one is home, and I switched its microphone to mute before so left the house. In short, near-impossible it was playing on any other of my devices or anyone else’s.

I think I submitted the same in TestFlight (but can’t say for certain - no way to see submitted cases).

Happening again 6 or 7 times just on my commute this morning. But didn’t happen at all yesterday on a 40 minute drive. Happened twice without anything playing. 2 messages on top of one another. Needs urgent fix.

logged in TestFlight at the point of the third occurrence. 

No VPN this time either so exclude VPN from the possible causes

Direct 4G. Full strength. Originally I thought maybe changing cell towers but driving 20km yesterday had no issues