One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7061 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

benletib

Roadie

Thanks @Rudi

I did not receive reset email, but all my devices have been disconnected (or required to be disconnected/reconnected) and I already changed my password.

S

scuzzy

Roadie

Hey @Jernej

@billigotte

Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼

This is happening to me too. I have a family subscription, and only 4 devices, yet I get the message regularly. Please can you help, it's really frustrating.

D

Dgbviper

Roadie

Hi,
I too have started to receive such messages within seconds of playing a song. I do not login via google or fb. I have changed my pw and restarted my phone.
My phone is the only connected device and all I use for Deezer, please advise
Thanks

L

Linnsiiss

Roadie

Hello! I got this message today when i used the app! I did as you recommended, removed all devices, changed password and logged out, but someone is still playing songs and adding playlists that i would never add! Please help! 😩

L

Linnsiiss

Roadie

Hello!
I got the message today that someone is using my account on another device. I entered your community today and read about what to do, So i removed all devices that were connected, changed password and logged out. I even restarted the phone and deleted and downloaded the app again as a fresh start, but i still get the popup message and i can see how other songs are being played when i enter the app again!
please help, it's quite irritating to pay for something and it doesn't work..

W

Woodlock

Roadie

I’m having the same issue!!
tried to contact support but no one seems to be online to chat.
Delete app also , but that doesn’t seem to work
@ Deezer can you please help , as I haven’t been able to listen to music now for over 2week!

L

lovenjak

Roadie

Please perform neccessary maintenance. The alien username was 'Ahmad'.

Greetings

Rudi

Ultimate Superstar

Hi there @lovenjak

Sorry that's happened. All done now. I've sent you a password reset email, please change your password 👍🏼

Hey @Linnsiiss sorry to hear that. You may have to change your email address - the account seems ok. To change your email, please access Deezer.com via a desktop PC/Mac or contact our support team here.

Hi @scuzzy I've sent you a password reset email, after unlinking everything from our side. Please change your password and let me know if the problem persists.

Rudi

Ultimate Superstar

Hey there @Wildcat91

Sorry that's happening. I've refreshed your cache on our side, unlinked devices and sent a password reset email. Please change your password and let me know if it helps 👍🏼

B

Bel1975

One Hit Wonder

Hey @Jernej

@billigotte

Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼This is happening to me too. I have a family subscription, and only 4 devices, yet I get the message regularly. Please can you help, it's really frustrating.

Me too sonce several months now i have family account and 9 sonos antennas and 6 devices....but they never play in parallel and still i get this issue it's extremely annoying since months now and i might change to spotify....if it still continue....u have to do something urgently...

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