One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7060 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rudi

Ultimate Superstar

Hi there @maciek91x

@Jeaston

Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼

Rudi

Ultimate Superstar

Hi there @alefla

@farmer123

Sorry that's happened. I've carried out some maintenance on your account as well, and sent a password reset email. Please change your password once and let me know if it helps 👍🏼

D

David Fontaine

Roadie

I have the same problem, have changed my password. What do I do now? Please reply quickly.

S

suzuki_gsx

Roadie

Hi,
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.

benletib

Roadie

Hello,

my account was hacked too. Yesterday.

I changed the password, I disconnected some unknown devices and I someone was still listening some (bad) music on my account. My flow is soiled...

After reading this thread, I disconnected every known devices and I cleanuped the application list too (I don't have a Chromecast!). I changed my password a 2nd time.

As far I can see, It's ok now.

How can I be sure ?
How to cleanup my history and my flow ?

Rudi

Ultimate Superstar

Hi there @benletib

@ccomery

@Bruno Carneiro

@danielfreitas

Sorry that's happened. I've had a look at your accounts and killed all sessions that could be open on another device. I've sent each of you a password reset email. Please change your password and login as normal, and let me know if the problem persists.

@benletib all users have been reporting good results after the fix was deployed and the account unlinked from devices by us. There's no option to clear the history or Flow but you can always create a new account and ask our support team to transfer your music over 👍🏼

Rudi

Ultimate Superstar

Hi there @ryan1971

Sorry to hear that. I've had a look at your account and sent a password reset email. Please change your password and login as normal. And if the problem persists, let me know.

Rudi

Ultimate Superstar

Hi there @suzuki_gsx

@David Fontaine

@Ina Ilyaeff

Sorry that was a problem. I've had a look at your accounts and sent a password reset email. Please change your password once more and let me know if the issue continues 👍🏼

L

lovenjak

Roadie

Hello,

Ive been having the same problem since last week. In our family account, some random user showed up. I deleted the user. I also changed the password, but it didn't log everyone out. Then I tried using "forgotten password" procedure, but the user is still in. I can see that music, unknown to me, was played in "previously played" playlist.
The password is not used anywhere else on the internet. Since a lot of people report such problems, it might be worth checking if anything could happen on your side.

Also, the lack of function to log out all users, is unbelievable.

W

Wildcat91

Roadie

Hi! For a week now my deezer account says my deezer account is opened on another divice.
But that's not possible. I've tried to reinstall The app, but that didnt fix my problem. I changed my password and that didn't fix my problem either..

Im getting kind of ennoyed, im paying for a service that dont work.. Please help me or im gonna change over to Spotify.. 😞

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