One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7060 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

D

dgjones

Hitmaker

Hi Rudi, thanks for your help, the issue is solved now.👍

Rudi

Ultimate Superstar

Hi there @Justinhunterbrown1

@DeezerMike

@samiunn

Sorry you've faced this issue. It should be fixed now, so I've worked on your accounts and sent a password reset email. Please follow the email and change your password once more. When logging in, avoid using FB or Google.

M

maciek91x

Roadie

Hi,
I've got the same problem since yesterday.
I've reset password twice, remove device from connected devices... nothing works.
Please help me.

F

farmer123

Roadie

im having the same problems, its really annoying

A

alefla

Roadie

Same here! Please help

C

ccomery

Roadie

Mine is also stopping constantly saying so.eone else is using account but nobody is and only has my phone linked. I've just spent the last hour trying all suggestions and it's still not working. I think I might leave deezer if this continues.

B

Bruno Carneiro

Roadie

Hi,

I'm having the same issue as the others. Already disconnected all my devices and apps, reset my password but I'm still receiving the annoying message.

What can I do?

I

Ina Ilyaeff

Roadie

Hi, same problem, done password change, restart TV player and computer, still have this message
I think already to stop my subscription
It is also annoying to read and search the solution in this forum.

Do you have some solution for me?

D

danielfreitas

Roadie

I just can’t use my account... It keeps saying there’s another device connected to my account but my phone is the only active device being displayed. Even after removing/reinstalling and changing password I still have the same issue...

R

ryan1971

Roadie

I have the same problem, I've changed my password to a stronger password, logged out and removed all devices but I still receive "Hmm... Someone else is listening etc" so Deezer is now unusable. I don't want to move elsewhere e.g. spotify but I'm paying £9.99 a month as a Deezer Premium user for something that doesn't work.

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