One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

417 replies
7168 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Pia.DeezerAnswer

Ultimate Superstar

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

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Rudi

Ultimate Superstar

Hi there @Guilherme Feulo

Sure. I've had a look at your account as well. Please follow the password reset email I sent and change your password. Then try to login as normal, without the use of social media, for example.

Rudi

Ultimate Superstar

Hi there @JannePK

@Claudia Toma

Sorry for this again. I've carried out some maintenance to your accounts and sent a password reset email once more. Our devs told us they've deployed a fix. So please change your passwords again and let me know if there's an improvement.

J

Justinhunterbrown1

Roadie

Rudi I’m having the same issues. Please assist. Seems odd a feature like google login wouldn’t be encouraged as well..

D

DeezerMike

Roadie

@Rudi hi Rudi, I am also experiencing this with my account too. I have a family account with three users, but we have not changed how we are using the app, but still get this message. Please can you investigate? Thanks DeezerMike

S

samiunn

Roadie

It keeps happening. And based on the number of users, it's definitely deezer's issues with social sites integrations. Mine using facebook and it just keeps filling my queue with artists Alkot Numes, etc and disconnecting. Made me paranoid and went through my facebook activity log and found nothing suspicious.

J

JaneyB

Roadie

My account continues to be breached. I get emails saying my password has been changed, and my email updated to some guy in Algeria. My music is updated, he has put his name, address and DOB into my account, changed my image, linked his phone.

I have reset my password (after my account was lnked back to me), but again, he has linked the phone, changed my password and changed my music. I can see what he was listening too overnight.

What on earth is allowing this happen repeatedly? I don't have SM linked, this is direct premium account with deezer.

Rudi

Ultimate Superstar

Hey @JaneyB

Sorry that's happened. I've had a look at your account and have done some maintenance. Please follow the password reset email and change your password once more, you shouldn't have any more problems 👍🏼

J

Jeaston

Roadie

Same here. I need your assistance. I’ve changed my password, deleted and reinstalled the app but nothing worked.

J

JannePK

Roadie

Seems to work now! Thanks @Rudi !

Rudi

Ultimate Superstar

Hey @Jernej

@billigotte

Sorry that's happened. Our devs have deployed a fix for this, so I've done some maintenance in your accounts and sent password reset emails. Please change your password once more and try again, without FB or Google. Let me know if the issue persists 👍🏼

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