One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7060 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rudi

Ultimate Superstar

Hi there @Guilherme Lupino

@Mariah Aversa

Thank you for your patience and sorry that's happened. I've had a look in your accounts and carried out some maintenance. I've sent a password reset email as well, so please change your password via the email and login without FB or Google.
Our devs are currently investigating the issue. So please let me know if the issue persists.

K

KACZOR_ce

Guitar Hero

Sorry email was in different folders made reset works fine so far 10 min no pop up message .... Fingers crossed will update on that .
Thanks in meantime 🤪😜😀

A

aFleeingArsonist

Roadie

Hi there @yaarbar

Sorry that's the case. I've checked your account and have done some maintenance, along with sending you a password reset email. Please change your password and let us know if the issue persists.

I have the same error in my Android app. Password changed, logged out and back in, deleted and re-instaled the app - nothing works, error keeps coming. Please have a look at my account.

E

edu1982

Roadie

Same error in my Android app. Reinstalled the app, logged every device out, logged out and back in, and error continues. Please look at my account. When I connect using my iPad there is no error. Then is an Android related problem. Very annoying.

A

Adam Alaniz

Roadie

I have just had this happen to me today. I have reset password, uninstalled and re-installed the app and logged out of webpage and app and it's still happening. my phone is the only registered device.

G

Guilherme Feulo

Roadie

@Rudi same here, can you help me?

J

Jernej

Roadie

Hey @Rudi, I am also experiencing this issue. I've changed my password, restarted my phone device and it keeps happening. I've also noticed that there are a lot of songs in my history none of which I have played myself. Can you let me know when this is resolved and what is the cause of this issue? Thanks.

B

billigotte

One Hit Wonder

Hello same issue here: i always use my phone only for deezer and not it stops, saying someone else is using it, even if i never gave my account info to anyone.
Please help me solve this problem

Rudi

Ultimate Superstar

Hi there @edu1982

@aFleeingArsonist

Sorry that's happened. I've had a look at your account and carried out some maintenance. Please follow my password reset email and change your password. Any improvement, please let me know.

Rudi

Ultimate Superstar

Hi @Adam Alaniz

Sorry that's happened. I've had a look at your account and carried out some maintenance. Please follow the password reset email I sent and change your password. Then login again, but not with Google.

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