Error message: Your Deezer account is currently in listening mode on another device

I had the very same problem a few days ago.... opened up a Deezer chat with someone named Rita with regards to the problem.... I was advised to open a new Deezer account with a different email address and assured she would then cancel my old subscription and transfer all my music to my new account..... I did this and emailed as requested to instigate the promised playlist transfer and have had no response..... I have sent a further 4 emails chasing this up, without response..... I now have no access to my original account, a new account with no playlists (which I have built up over the last 4 years!!) and also, no reply to the fact that my original account was paid up until mid October and I cannot use it!!! to say I'm slightly disgruntled is a massive understatement!....

I had this issue about the same time you did I just went to log out and logged back in but instead clicked on forgot password so it sent a password change to my email and after i changed it the issue was gone for me

Hi there @madeoa

This is an issue we're investigating at the moment. But in the meantime, I've done some maintenance in your account and sent a password reset email. Let me know if this helps 👍🏼

@Xavtiln @Hamilton44 For some users, the issue is gone after some maintenance is performed in their accounts. But unfortunately for others we stil l have to 'crack the code'. Thank you for your patience and support 👍🏼

Hi there @LenaG

Sorry that's happened. Please do contact our support team here to confirm your details and ask for a password reset. I've had a look here and the email address for your account isn't matching the one you use in the community.

Hi there @BLUEBERLIN



Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps 👍🏼Hi @Rudi, I have already:

• Removed all connected devices from the account
• Reset my password
• Uninstalled and installed the app again

None of these worked!
On Twitter, Deezer help it asking me to create a new account and tell you guys to move my stuff from one to another. I am really shocked and frustrated on how bad Deezer does on solving issues. So, your "solution attempt" means I can no longer have the username I want and I need to start all over again? I am still waiting for you guys to solve your issue, so I can resubscribe. But in case it takes too long, I will just start all over again, but with Spotify instead! Are you guys gonna be able to sort it before that? Cheers...

Hi, I'm having the exact same issue and am thinking of turning to Spotify since i have to start all over again...i will stay until the end of the month and if I don't get any help...well sorry Deezer, we had a good run...

Same problem here. Unlinked devices and changed password. That didn't help! I also have weird playlists not created by me:
Extreme Heat
Static

Fix this ASAP!

Hi there @monir @KACZOR_ce @baristurkkan

Thank you for your patience and sorry that's happened. I've carried out some maintenance to your accounts, so please change your passwords following the email I sent. Avoid logging in using FB or Google. If the issue persists or you don't get the password reset email, let me know. In the meantime, our devs have already started looking into this.

Hi there @MS2703 @dgjones @courtny @vsab @Inzanesane

Thank you for your patience and sorry that's happened. Our devs are currently investigating this. In the meantime, I've done some maintenance on your accounts and sent a password reset email. Please change your password once more and let me know if the issue persists so that I can pass the information to our devs. Also, try to login with email directly, not using FB or Google.

Hi I checked my email and haven't got any resetting link