Hello ​@neverletgo197 

I’ll shotgun some suggestions:

• I’m assuming the shared link isn’t over 30 days old, in which case it will have expired.
• You said you’ve tried several times, I was going to suggest the admin re-try sending the link. Maybe have them send via e-mail if they sent by text, or vice-versa?
• Double check to ensure the link is accurate and hasn’t been clipped.
• Are you set on having independent accounts or might a profile account meet your needs? The admin can set that up immediately from their profile.
• Here is the link for the Family account page: Add someone to a Family account

If the problem persists, please get in touch with the Deezer Support Team and an agent will be able to help.